CTY Education Program Manager; Academics & Student Life

Recruitment of program casual or limited staff, including requisition management and interviewing candidates, is a significant responsibility for all Academic Programs management staff.

• Support the Senior Education Program Manager in assuring that CTY delivers a high-quality program experience for students and staff across modalities, one that runs smoothly logistically and aligns with CTY's core values, including diversity, equity and inclusion.
• As assigned, manage a set of online courses during the academic year and/or summer.
• Oversee, monitor, and ensure the quality of instruction.
• Develop and/or deliver training as assigned.
• Be available to support instructors at the start of their synchronous sessions.
• Observe synchronous class meetings and monitor instructor activity in asynchronous courses. Provide regular and timely feedback to instructors: address any problems and provide praise for particularly creative or innovative approaches.
• Provide support to students and families on course placement.
• Respond appropriately to students having significant issues in class.
• Respond appropriately to family concerns about their students' experience.
• As assigned, support the development of new courses across modalities and review and enhance educator course guides. Roles with regard to course development include writing courses as an individual contributor and/or supervising casual staff engaged in course development.
• As assigned, work on site, at one or more in-person summer program locations. The minimum time on site during the summer is three residencies, 5-10 days each. More time may be required in extenuating circumstances, up to the entire duration of the program (7 weeks). Meals and lodging on site, as well as travel, are covered by CTY.
• Be on call at all times during in-person program operations, whether on or off-site, to assist with addressing concerns and handling emergencies across all aspects of the program.
• In close consultation with the Senior Education Program Manager, provide guidance on policy and procedural questions and ensure compliance with all laws and regulations applicable to program modality and location.

• Participate in the evaluation of job performance of casual staff to determine eligibility for continued employment or rehiring.
• Participate in hiring staff across the Academic Programs Unit in collaboration with CTY HR staff.
• Responsibilities include interviewing and managing one or more requisitions.

• Communicate with constituents: families, students, casual site staff, host sites, and vendors.
• As an individual contributor or by serving on project teams and committees, complete responsibilities as assigned in a range of program areas.
• Participate in continual improvement processes across the Academic Programs unit.
• Develop, document, and refine standard operating procedures for program delivery.
• Stay abreast of developments in relevant fields.

• Support or participate in research efforts of the organization.
• Provide service to CTY and the University through participating in occasional CTY- or University-wide projects. For example, serve a term on the DEI@CTY Staff Council.

• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Ability to travel to domestic out-of-state and/or international program locations and live on site.
• Ability to be on call at nights and weekends while programs are in session.

• This position has no direct reports but assists Senior Education Program Managers with the supervision of 100+ casual online or (temporary summer) staff.

• Ability to manage a high volume of work and multiple priorities
• Ability to manage seasonal variations productively and efficiently in types of tasks and work volume.
• Ability to manage accountability of self and others in a matrixed environment with multiple functional supervisors or project leads.
• Problem-solver, proactive in addressing challenges, escalates issues appropriately.
• Strong professional judgment, character, and integrity.
• Strong leadership skills.
• Excellent oral, written, and interpersonal communication skills.
• Excellent customer service skills.
• Demonstrated commitment to diversity, equity, and inclusion.
• Experience with online educational technology, such as Microsoft Office 365 / Teams, Zoom, etc.
• Experience managing and motivating a diverse hybrid workforce.
• Computer literate; ability to learn and use multiple applications and platforms.

• This position is hybrid (working at JHU's Mt. Washington site 3 days a week). Additional time on site is required while in-person programs are in…