Concierge - Fitzgerald

WPM is one of the region's premier real estate management companies. We are dedicated to professionalism and have been recognized as an Accredited Management Organization®.

We invest heavily in ongoing training and encourage continuing education and certification opportunities. This commitment to associate development is one of the many reasons we have been voted a Top Workplace by our Associates year after year.

We look for people who thrive on responsibility, have a passion for excellent customer service, and share an interest in growing their property management career. You'll be rewarded with a competitive salary, a benefits program which includes 401(K) with company match, and support for professional development.

Hourly rate starting at $16.50 / hour

This is a full time position; you would be required to work an 8 hour shift Monday through Friday, 3pm-11pm.

The Fitzgerald, a residential apartment community located in Midtown (Baltimore City), is seeking a full time concierge to work Monday-Friday, 3pm-11pm.

• Creating and fostering a welcoming environment for all residents and guests.
• Interacting with residents and developing a quick understanding of their needs and actions required to promote positive response.
• Assisting with incoming mail and packages, including sorting and distributing.
• Coordinating and handling parking passes designated to the building.
• Answering telephones and responding to routine inquiries. Direct calls as appropriate.
• Reviewing and following up with maintenance requests to confirm resident satisfaction.
• Providing backup as needed to other team members, including occasional tours of the premises.
• Models the Company’s Core Values for clients and other associates.
• Performs other duties as assigned, within reason and relevance to the job.

• Intermediate level of proficiency with Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Ability to work effectively in teams as well as independently.
• Ability to manage priorities and multi-task.
• Ability to engage others and cultivate positive relationships.
• Excellent communication skills required.
• Ability to lift 30-50 lbs.

• 2–3 years’ prior customer service experience.
• High School Diploma or Equivalent.