Account Service Representative; Call Center - Outbound Part-Time

THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME. THIS POSITION IS NOT REMOTE.

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU’s success in empowering our members to improve their financial well‑being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co‑workers and help our community be a better place to live.

Mon, Tues, Wed & Fri 8:30am-2:00pm

Thurs 8:00am-2:00pm

Rotating:
Sat 10:00am-1:00pm

Under general supervision, projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services.

Must demonstrate excellent phone and communication skills.

• Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills
• Strong oral/written communication skills
• Must be results oriented
• Quick learner and motivated to be a consistent performer
• Attendance and punctuality are a must

Salary Range per hour, depending on experience and qualifications.

• Account Services Representative Outbound (Part-Time) - $16.00 - $19.61

At MECU, we prioritize well‑being and growth of employees by offering comprehensive benefits:
Medical, Dental, and Vision coverage; 401(k) plan with employer match; company‑paid insurance; tuition assistance;
Employee Assistance Program; parking discounts; long‑term care insurance; time off including annual, sick, and safe leave.

Join MECU and enjoy benefits that truly support you and your family.

While performing the duties, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects.

Specific vision characteristics required: close vision, adjust focus, view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.