Police Communications Oper Trn

Introduction

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion.

In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.

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Howard County 8520 Corridor Road Savage, MD

Baltimore City 6776 Reisterstown Road Baltimore, MD 21215

The incumbent functions as a Trainee, learning to manage Watch Center operations driven by real-time events. While learning that all duties hold equal weight, the Trainee develops the ability to adjust to shifting task prioritization and learns to handle responsibilities in a continuous rolling cycle based on the immediate needs presented by each phone call. Learns to provide courteous and professional customer service at all times.

Learns to promptly and accurately answer incoming calls and directs to the appropriate department. Learns to determine the call/activity type. Learns to dispatch a detective to the scene. Learns to utilize CJIS, and NCIC systems to gather absconding demographics, gather traffic record information, and learns to enter warrants into NCIC. Learns to record serious incidents into the Record Management System (RMS) from correctional facilities and the public.

Learns to monitor the violation status of incarcerated individuals on the Central Home Detention Program using the BI Total Access monitoring Global Positioning System, and learned to conduct follow-up via telephone. Learns to navigate and utilize the OCMS database for daily operations. Performs other related duties.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

None.

• Experience managing multiple lines of high-volume calls and recording the information in the designated database.
• Experience as an emergency or communications dispatcher (such as Maryland’s 911, 411, or 311).

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. The interview will also require the successful completion of a DISPATCHER ASSESSMENT. This assessment is designed to measure the candidate’s knowledge, skills, and abilities to perform the duties of this job classification.

Only candidates selected for an interview will be required to complete this assessment.

• Health insurance, dental, and vision plans…