Dispatcher - Events; Contractual

Overview

Agency Division: Facilities Group, Maryland Stadium Authority
Status: Contractual, Part-time
Location: Camden Yards Sports Complex, Baltimore City, Maryland
Hiring Range: $16.50
Closing Date: Open until filled

The Maryland Stadium Authority (MSA) is seeking qualified candidates for several Event Services Dispatcher positions. Multiple candidates may be selected for this position. Selected applicants will be expected to exhibit exceptional customer service and communication skills. The Event Services Dispatcher is the point of contact for all service requests. The position is responsible for handling inquiries, requests, and service concerns for internal and external customers, clients, and business partners during events.

This is a seasonal part-time position; work hours are not guaranteed. Hours will be flexible based on facility needs and expected business levels and will include weekends, AM/PM shifts, and holidays.

• Typical Night Baseball Game Schedule, 4:00pm to 11:00pm.
• Typical Day Baseball Game Schedule, 10:00am to 5:30pm.

The duties listed below are illustrations of work that may be performed. The omission of specific statements or duties does not exclude them if the work is similar, related, or a logical assignment to the position. Incumbents are expected to perform all duties described below.

• Answer and dispatch trouble/complaint maintenance and repair requests throughout the facility.
• Prioritize dispatch inquiries, requests, and service concerns received via telephone, 2-way radio, computer, and in person.
• Record all maintenance and repair requests in a computerized maintenance management system (CMMS) for electronic distribution.
• Perform other related duties as required and assigned.

The following describes the knowledge, skills, and abilities generally required to enter the job or to learn quickly to perform the assigned tasks.

• Ability to handle stressful situations resulting from high call volume.
• Customer service oriented with excellent verbal and written communication skills.
• Strong ability to multi-task with attention to detail.
• Ability to work well in a team environment as well as autonomously.
• Ability to learn and adapt to new technology.

Key competencies: critical thinking, problem solving, adaptability, communication, digital literacy, and teamwork.

Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying.

• Specific educational and experience requirements are set by this agency based on essential job functions.
• Must successfully pass background screening, including criminal record checks (local, state and federal).
• Possess a valid driver’s license.

• High school diploma or GED.
• Must be able to work a minimum of one game per home stand during Orioles baseball season.
• Must be computer literate and able to learn new software applications quickly.
• Must meet performance standards including attendance and punctuality.

• Recent work in a public assembly or hotel/resort facility.
• Three (3) years of customer service or related experience.

Event Essential Employees: Incumbents are considered Event Essential Employees whose duties require reporting for a scheduled event and remaining at the work site throughout the duration of the event. Significant downtime may occur during some events, requiring employees to stay on premises to respond to on-site incidents and maintain a presence for public safety and security.

Uniforms: Incumbents will be provided a work uniform top and badge that identifies them as MSA employees. Incumbents may be required to wear long khaki pants and other appropriate clothing for weather protection.

All applicants may be required to complete assessments of job-related skills as a condition of employment.

The following describes the environment and physical demands of the role. Reasonable accommodations may be made for individuals with disabilities.

Environment: Work may be performed in an office…