Customer Service​/HelpDesk Associate, Customer Service Rep

About the Company and Overview of the Housing Associate Role:

• Our client, a respected organization dedicated to helping low-income individuals and families access affordable housing, is seeking Housing Associates for upcoming openings. This is a great opportunity for someone who is patient, detail-oriented, and passionate about providing excellent customer service
• The Housing Associate position will begin immediately for the selected candidate(s) on a contractual basis for approximately 2 months
• Position is 100% in office in Baltimore, MD.
  • Candidates must be able to commute to Baltimore city on a daily basis and have reliable transportation
• Schedule:
  
  8am-5pm M-F 40 hour work week
• Salary: $45,000-$52,000 depending on experience

• Answer incoming calls and emails, route them to the correct person, and assist customers kindly and professionally
• Audit existing information and documents to ensure all information is accurate

• Work with the Housing Choice Voucher Program to assist clients and ensure compliance with program requirements
• Ad hoc projects as needed

Ideal Candidate for the Housing Associate role:

• Must possess strong customer service skills
• Comfortable learning new computer systems and tech savvy
• Strong attention to detail, critical thinking skills, and problem solving skills
• Able to be maintain strict confidentiality
• Must be able to deliver a high level of empathy and professionalism with client issues

Qualifications for the Housing Associate:

• Data entry, office, and customer service experience required
  • Previous housing and/or non profit experience a huge plus
• Basic Excel skills required