Energy Advisor - Customer Care Agent

Job Title

Energy Efficiency Customer Care Agent

Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants.

• Process energy incentive applications, reviewing for eligibility.
• Provide inbound and outbound support to applicants and program participants via phone and online chat.
• Perform back-office processing in support of utility clients and their customers.
• Achieve daily, weekly, and monthly performance metrics and quality standards.
• Maintain confidentiality of client and customer information.
• Perform data-intensive tasks accurately while meeting deadlines.
• Adapt quickly to process changes and contribute to team problem-solving efforts.

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Strong data entry skills and attention to detail; ability to type 45–50 WPM.
• Excellent analytical, writing, and communication skills.
• Ability to collaborate effectively with internal staff, clients, and vendors.
• Strong problem‑solving skills and the ability to analyze situations and recommend solutions.
• Flexible and adaptable, able to handle multiple priorities in a fast‑paced environment.
• Positive attitude, high energy, and enthusiasm for helping program participants.
• Ability to work independently and in a team environment.
• High school diploma or GED.
• Excel and database navigation skills are required.

• Experience in application processing, customer service, and a fast‑paced environment.

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