Member Service Representative I​/II - Seton Branch; MSRMSR

Member Service Representative I/II - Seton Branch (300

MSR1 / 300

MSR2)

Join to apply for the member service representative I/II - Seton Branch (300

MSR1 / 300

MSR2) role at MECU Credit Union.

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Company Summary

MECU is a not‑for‑profit financial institution committed to helping its members and community by offering high‑quality financial products and services.

Seton Branch
4801 Seton Drive
Baltimore, MD

Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquiries face to face.

Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquiries face to face.

Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with teller functions. Conduct on‑the‑job training for MSR I.

• Cross‑sell products and services based on member needs, in accordance with the Credit Union's program standards.
• Listening skills – tend to listen more than talk, ensuring members feel heard.
• Routine account‑related requests – assist members with funds transfers, automatic funds transfers, stop payments, etc.
• Dependability – makes and fulfills commitments, meets deadlines, and shows up prepared.
• Quality of work – produces accurate, detailed work and sets a high standard for others.

• High School Diploma (general studies) – Required
• General Education Degree (GED) – In lieu of H.S. Diploma

• Member Service Representative I – Twelve (12) months sales/teller/member service experience – Required
• Member Service Representative I – Twelve (12) months financial services background – Preferred
• Member Service Representative II – Eighteen (18) months financial services background – Preferred

• Proficient in the lending process including input, funding, maintenance.
• Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position.
• Assist with lending up to and including imputing: funding and maintenance of loans.
• Proficient written and oral communication skills.
• Participation in business development activities – REQUIRED.

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

Salary range per hour, depending on experience and qualifications:
MSR I: $16.63 - $24.13
MSR II: $18.27 - $26.54

• Medical, dental, and vision coverage for employees and families.
• 401(k) plan with employer match.
• Company‑paid short‑term disability, long‑term disability, and life insurance.
• Tuition assistance.
• Employee assistance program (EAP).
• Parking discounts.
• Long‑term care insurance.
• Paid time off: annual, sick, and safe leave.

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or…