Delivery Scheduler

Delivery Scheduler | Numotion

Join to apply for the Delivery Scheduler role at Numotion.

Category:
Customer Care/Customer Service

Job Location:

2700 Lord Baltimore Drive, Baltimore, Maryland

Position Type:
Full Time / Regular

Pay Range: $19.51 to $25.36

Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types.

• Assist customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enter and maintain accurate data in all applicable order tracking systems.
• Communicate with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
• Enter updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
• Respond to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and/or de‑escalate customers whenever possible.
• Meets all set productivity and performance standards.
• Participates in Rehab initiatives to continuously improve department results.
• Other duties as assigned.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

• High school diploma or general education degree (GED) or equivalent combination of experience and education.
• Minimum one year of customer service experience or dispatching/routing experience.

• Strong communication skills, both written and verbal.
• Strong listening, organization and priority setting skills.
• Ability to work in a fast‑paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Ability to provide best‑in‑class customer service.
• Knowledge of complex rehab equipment and products.
• Prior experience working in durable medical equipment industry.
• Demonstration of exceptional interpersonal and problem‑solving skills both internally and externally with customers.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.

Customer Service, Organized, Scheduling, Computer:
Typing, Outlook, Excel, Fast paced environment, Problem solving.

Numotion is an equal‑opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning the employment.

We offer competitive compensation packages, including medical, dental and vision insurance, short‑term and long‑term disability, a 401(k), and life insurance.