Title Service Representative II

We’re thrilled that you are interested in joining PDP Group, an Amynta Group company.

We are currently hiring for the position of Title Service Representative (Administrative/Customer Service) at our Hunt Valley, MD location. The compensation for this position is $17.50 per hour, with possible opportunities for overtime. The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts.

Apply now! Position Posted 10/7/2025

Title Service Representative is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.

Repossessions:
Processes customer service requests and repossession requests. Responsible for handling calls from DMV's, dealers, and auctions.

CRM:
Processes requests received through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMVs, or the agents of the client.

• Processes repossession applications and affidavits and ships to the DMV or Tag Agent to obtain a repossession title.
• Send customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
• Reassigns title to new dealer and adds to dealer shipment.
• Calls to DMV's and dealers.
• Handle incoming call volumes.
• Process reporting for client needs.
• Handle complex and escalated account issues.

• HS Diploma or General Education Degree. (GED).
• 2-4 years' experience. (administrative)
• DMV or car dealership or title experience a plus.

• Strong attention to detail, is dependable and follows through.
• Experience with Microsoft Excel and Microsoft Word.
• Strong work ethic.
• Previous customer service experience.
• Strong interpersonal skills and ability to work well with people throughout the.
• Willingness to maintain a professional appearance and provide a positive company image.
• Ability to meet expected production guidelines.

The Amynta Group (the Company
) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.

The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.