Client Services Specialist

Client Services Specialist I

Join us as a Client Service Specialist and be part of a collaborative, client‑focused team that aims to exceed expectations and drive positive client experiences at LINQ Services.

This role is fully remote and open to candidates located in the United States and Canada. Applicants from outside these locations will not be considered.

The Client Services Specialist I is the entry point for our clients’ email support cases. You will provide exceptional customer service, maintain a positive and quality relationship, and support clients through creative problem‑solving. Your main responsibility is to provide exceptional support and assistance, ensuring client satisfaction and loyalty.

• Respond to client e‑mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.
• Use multiple online systems and support tools to effectively resolve tickets.
• Resolve assigned tickets accurately and in a timely manner.
• Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.
• Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.
• Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times.
• Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms.
• Utilize internal messaging systems to communicate and coordinate with peers and supervisor.
• Other duties as assigned.

Hourly wage: $18.27 to $20.19 per hour. Highly qualified candidates may be eligible for higher tier positions with higher compensation.

Additional compensation: eligible for pre‑approved overtime and performance‑based incentives; incentives may pay up to about $5,000, subject to individual and company performance.

Generous medical, dental, and vision insurance benefits; fully funded HRA with medical plan; optional dependent care FSA; employer‑paid life/AD disability insurance; employer‑paid employee assistance program (EAP); 401(k) plan with match and immediate vesting; PTO/flexible time off; sick leave; paid parental leave; paid medical leave for pregnancy and childbirth; compassionate leave; jury duty leave; voting leave; unpaid FMLA leave, unpaid personal leave, and military leave;

11 paid holidays per year; 3‑week paid 5‑year sabbatical; pet insurance option; 12 free Uber rides per year; catered in‑office lunches…and more!

• High school diploma, GED, or equivalent.
• Reliable, private and secure remote internet with minimum speed requirements of 20 Mbps Down/10 Mbps Up.
• Dedicated private work location without significant background disruptions.
• Basic skills in using personal computer and Microsoft Office suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills with a focus on active listening.
• Strong interpersonal skills, with the ability to build rapport and trust with clients.
• Problem‑solving mindset and the capacity to handle challenging situations with diplomacy.
• Detail‑oriented and highly organized, capable of managing multiple client interactions simultaneously.
• Customer‑centric attitude with a genuine passion for providing top‑notch service.
• Ability to pass a criminal history background check.
• Ability to work a flexible work schedule.

• Proficiency in using CRM software.
• One year of customer service experience.
• Prior experience with Salesforce.
• Understanding of cellular services and markets.
• Basic knowledge of mobile devices set‑up, usage, and backup functions.

Entry level

Full‑time

Other

Wireless Services