Horowitz Center Box Office Attendant Pool

Position Details

Position Information

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, .

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Responsibilities include answering phones, assisting with subscription and single ticket sales and occasional performances. The Box Office Attendant should possess strong customer service skills, great attention to detail and share a courteous attitude toward staff and patrons. Horowitz Center arts organizations that this position supports include:
Horowitz Center Galleries, Music Department Concert Series, Theatre Department Performances, Dance Department Concerts, and the Film Festival Series. This is an open pool, looking for employees with a flexible schedule which includes evenings and weekend hours as needed.

* Accurately operate the ticketing system to sell tickets for Horowitz Center events

* Provide all guests a positive first impression by offering superior, individualized and courteous guest service

* Process ticket, subscriptions and festival registrations orders via window transactions, mail, phone, and online

* Handle cash, check and credit card charges within established guidelines

* Daily opening and closing procedures

* Complete and submit deposits to Finance daily

* Check/respond to Box Office email

* Assist with sign-up process & reminders for Horowitz Center Ushers

* Assist with concessions stocking in advance of performances as needed

* Communicate Front of House needs with other Horowitz Center employees regarding events as needed

* Prepare and assemble ticket orders mailings as needed

* Pick up and drop off Box Office snail mail daily

* Respond to customer service needs/issues

* Assist with event creation/editing in ticketing system as needed

* Performs other duties as assigned.

* Complete production data log for at the end of each production's run

* 1-2 years of customer service experience (previous box office experience preferred).

* Math and reading skills, articulate sales voice and experience regarding the handling of money.

* Prior experience with box office ticketing software is preferred.

* Flexibility, meticulous attention to detail.

* A proven track record of excellent customer service; and the ability to communicate effectively with diverse groups of customers, partners, and co-workers.

* Ability to work independently and follow initiative to locate and resolve problems and escalate to other Horowitz Center staff when appropriate and necessary

* Ability to maintain strict confidentiality.

* Experience with Microsoft Office 2016 or higher products including Word, Excel and Outlook.

* Experience with Google Drive products including Docs and Sheets.

* Problem solving skills, ability to work independently, and on-the-spot positive conflict resolution skills.

* Excellent interpersonal and customer service skills

* Strong organizational skills

* Proven ability to perform well under pressure.

* Ability to communicate effectively, both verbally and in writing.

* Regular attendance is a requirement of this job.

* Responsible for all monies in the Box Office and, at times, tends this area alone.

* Expected to walk moderate distances to manage multiple spaces and carry deposit bags to the college wall safe.

* May work evening and weekend hours as needed.

Most shifts are three to six hours long, although some shifts may be up to eight hours. Maximum hours per week, 25 hours. This position is part-time, no benefits.