PT Ambassador

PT Ambassador

The Centers, Inc. is a professional management firm specializing in facility, operation, and program management for higher education. The firm customizes its approach for each client while maintaining uniform quality. The team is innovative, entrepreneurial, trail‑blazing, and ambitious for both CENTERS and its clients. Currently, CENTERS provides management services for 14 clients.

Commitment to the well‑being, security, and future of employees is a priority. Comprehensive information about the competitive benefits package is available on the careers page under CENTERS Benefits
.

Part‑time Ambassadors act as the eyes and ears of the Hopkins Student Center, supporting Operations Managers by reporting issues, troubleshooting, assisting with the supervision of part‑time staff on shift, enforcing policies, and coordinating emergency responses. Employees must maintain a customer‑service mindset, proactively seek opportunities to assist and support, and elevate situations to HSC leadership, public safety, and other building partners as needed.

Position is on‑site at Johns Hopkins University Homewood Campus, where the new Hopkins Student Center (HSC) opens in August 2025.

• Assist with on‑shift supervision of and feedback to part‑time staff for performance coaching and work assignment.
• Perform routine facility rounds throughout shift, supervising student staff, troubleshooting, and maintaining cleanliness of equipment and facility.
• Support response to all medical and non‑medical emergencies, provide care, initiate the emergency action plan, notify university and local authorities, and complete reports.
• Assist part‑time staff with tasks and assume responsibilities of an area if not staffed.
• Communicate and consistently enforce policies with patrons and staff.
• Provide excellent customer service, facility tours, and resolve guest concerns.
• Report injuries, incidents, member and guest issues, maintenance issues, and staff issues.

Education and Experience

• High School Diploma or equivalent.
• Previous work experience preferred.
• Experience working in customer service, fitness center, retail, or events preferred.

Skills and Abilities

• Ability to work independently.
• Ability to lead a team.
• Ability to make sound decisions.
• Excellent communication skills including active listening.
• Service‑oriented and able to resolve customer grievances.
• Basic computer skills with the ability to learn new software.
• Willingness to enforce policies.

Work Environment

• Office event environment.
• Moderate to loud noise.
• Non‑smoking environment.
• Maintain flexible hours.

Physical Demands

• Walking or working in student center 95% of the work day.
• Traverse throughout the building and campus.
• Regularly ascend/descend building levels and occasionally use ladders or stools.
• Lift, move, and set up items weighing as much as 50 lbs.
• Discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

Other Duties

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.