Global Deliver Executive

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer‑first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.

We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

The Global Delivery Executive (GDE) drives vertical and horizontal customer success for the TGS Full Stack portfolio across various industry verticals. The GDE focuses on creating and implementing strategies to enhance and improve delivery performance across TGS portfolios, in collaboration with presales/sales, delivery, and practice partners. The GDE leads a team of Global Delivery Directors and is responsible for transformational delivery leadership across a portfolio of customers.

The GDE is measured by customer satisfaction, retention/expansion, financial attainment, and billable utilization for all engagements in their portfolio. Travel may be required several times per year.

• Strategic Leadership:
  Develops and implements plans aligned with global objectives, conducting market research to identify growth opportunities, and promoting innovative solutions to enhance service delivery and client satisfaction.
• Drives Vision and
  
  Purpose:
  
  Drives the most impactful customer experiences by providing transformational delivery leadership across a portfolio of customers, ensuring successful outcomes and value realization.
• Team Leadership and Development:
  Leads and inspires a global team to foster a collaborative and high‑performance culture, providing training and development opportunities for skill enhancement and career growth, and setting clear performance goals with regular evaluations.
• Organizational Savvy:
  Navigates complex policy, process, and organizational dynamics with ease. Collaborates with internal teams like Sales, Solutions, Pillars, Partner Alliance, and Front‑Office to align and drive priorities in a matrixed environment, guiding the team on leveraging the right people at the right time.
• Business Insights:
  Maintains industry/functional expertise and knowledge of key industry issues and trends impacting the TGS marketplace (e.g., Cloud migration, Cloud modernization, Data Analytics, Quality Assurance, Enterprise Operations, and Risk and Security).
• Builds Effective Teams:
  Builds strong‑identity teams that apply diverse skills and perspectives to achieve common goals, fostering a diverse and inclusive team culture.
• Delivery Excellence:
  Ensures customer satisfaction, revenue, and GP goal attainment for all engagements in the portfolio.

• Situational Adaptability:
  Adjusts approach and demeanor in real time to meet changing demands, balancing multiple Engagement Managers within one team.
• Ensures Accountability:
  Holds self and others to commitments, maintains open communication for feedback and development, and fosters a transparent environment for seeking help.
• Action Oriented:
  Tackles new opportunities and challenges with urgency, energy, and enthusiasm, providing problem‑solving support during escalations and empowering the team to make autonomous decisions.
• Strategic Mindset:
  Foresees future possibilities and translates them into breakthrough strategies.

• Bachelor’s degree required;
  Master’s degree preferred.
• Minimum 12 years of experience in project management, delivery management or related leadership roles.
• Proven track record of successfully managing complex projects and portfolios.
• Strong communication and interpersonal skills with the ability to build and maintain relationships.
• Excellent problem‑solving and analytical skills.
• Ability to work effectively in a fast‑paced, dynamic environment.
• Pr…