Relationship Manager

Who We Are

Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short‑Term Bridge Loans and Long‑Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter.

As a Relationship Manager, you will own the client experience across an assigned portfolio of real estate investors. You will act as a strategic advisor, balancing relationship development, portfolio performance, and operational alignment to ensure mutual success.

• Strengthen long‑term partnerships
• Anticipate needs before issues arise
• Improve portfolio performance
• Protect company risk position while preserving client trust

• Serve as the primary point of contact for assigned borrowers and investor groups
• Build trusted advisor relationships with real estate investors
• Conduct proactive portfolio review conversations with clients
• Identify growth opportunities and collaborate with Originations when appropriate
• Navigate difficult conversations while preserving long‑term relationships

• Monitor assigned loan portfolios to ensure health and compliance
• Identify potential risks early and work collaboratively toward resolution
• Recommend strategic solutions aligned with both borrower goals and company standards
• Support retention efforts through proactive communication and transparency

• Coordinate internally with internal departments to advocate for client needs
• Align internal teams around client‑specific strategies
• Escalate issues appropriately while maintaining professionalism and ownership
• Provide clear summaries and actionable insights to leadership

• Ensure adherence to company policies and regulatory requirements
• Balance relationship advocacy with disciplined risk management
• Support structured loss mitigation efforts when necessary, maintaining professionalism and empathy

• Bachelor’s Degree required
• 5+ years in commercial servicing, asset management, underwriting, or client relationship management
• Strong interpersonal communication and executive presence
• Ability to influence without direct authority
  
  Financial literacy, including ability to interpret borrower financials and property performance
• Advanced Excel proficiency

• Strong relationship‑building skills with professional boundaries
• Confident, solution‑oriented communication
• Analytical thinking balanced with client empathy
• Proactive outreach mindset
• Ability to manage high‑stakes conversations calmly
• Structured, organized work habits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off

• Company outings & social events
• Virtual events
• Company‑wide competitions and raffles
• Personal financial workshops
• Orioles season tickets