Customer Success Manager - Fleet Analytics
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-03-12
Listing for:
Henry North
Full Time
position Listed on 2026-03-12
Job specializations:
-
Business
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Customer Success Manager – Fleet Analytics
Professional Services Specialist – Aftermarket Fleet Analytics
We’re partnering with a growing material handling and systems organization that is building an in‑house professional services function to elevate how customers use, manage, and optimize their equipment fleets.
This role sits post‑sale, close to customers, data, and internal teams. You’ll own your desk, work independently, and act as the bridge between telematics data and real business insight for customers.
What You’ll Do- Lead Quarterly Business Reviews (QBRs) with customers using telematics and fleet data.
- Translate usage, service, and cost data into clear insights and recommendations.
- Help customers optimize fleet usage, reallocate spend, and understand service costs.
- Partner closely with sales, aftermarket, and technical teams to deliver added value.
- Occasionally support pre‑sale conversations by providing data examples or insights.
- Travel locally to customer sites for in‑person reviews and relationship building.
- Analytical, detail‑oriented, and comfortable working in spreadsheets.
- Strong communicator and natural storyteller.
- Enjoys being customer‑facing and explaining complex ideas simply.
- Problem‑solver who likes turning data into action.
- Comfortable owning their work without micromanagement.
- Early‑career professionals (1–3 years experience).
- Customer success, analytics, operations, or technically inclined backgrounds.
- Remote‑friendly with regular customer visits.
- Office available but not required.
- Travel for in‑person QBRs within the territory.
- Base salary target: $80,000–$90,000.
- Performance‑based bonus (mix of quantitative + qualitative metrics).
- Company vehicle provided (SUV), plus gas, maintenance, and tolls.
- Strong onboarding and training support.
- Entry level
- Full‑time
- Consulting, Analyst, and Customer Service
- Data Infrastructure and Analytics, IT System Data Services, and Transportation, Logistics, Supply Chain and Storage
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