Customer Service & Logistics Specialist

Customer Service & Logistics Specialist

Requisition : | Position Type:
Full Time | Category:
Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service) | Compensation: USD $18.46 – $23.08 /Hr.

Job Location s: US-MD-Baltimore | US-MD-Glen Burnie | US-MD-Hanover

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Customer Service & Logistics Specialist to support the brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors. Provide special tracking for customs duties to support drawback calculation and ad‑hoc reporting on orders against commitments for MVM's and/or other special sales events.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

• Full‑Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

• Assists with tasks and deliverables of the Logistics Manager.
• Maintain the purchase order databases for the importer and brokerage businesses.
• Review PO's for accuracy.
• Communicate with Sales force and/or Customers on orders received, corrections and order status.
• Troubleshoot issues that arise.
• Assist with general administration of import and brokerage partners.
• Provide ad‑hoc reporting on orders against commitments for MVM's and/or other special sales events.
• Provide special tracking for customs duties to support drawback calculation.

• Bachelor's Degree in Business Administration, Operations Management, or Marketing or equivalent experience required.
• 1‑3 years of experience in a related field.
• Excellent written communication and verbal communication skills.
• Excellent customer service orientation.
• Ability to gather data, compile information, and prepare reports.
• Well‑organized, detail‑oriented, and able to handle a fast‑paced work environment.
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Good interpersonal skills and ability to work effectively with management.

Job Will Remain Open Until Filled

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.