Consumer Goods - Client Relationship Manager

Client Relationship Manager, Consumer Goods

Location:

Baltimore/Hunt Valley, MD (In Office 3 days)

Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, handling the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to improve backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met.

They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, eye for business, leadership skills and motivated attitude to perform well.

• Build trusted relationships with client collaborators.
• Understand the client’s business, needs, and the business objectives.
• Work with clients to define their problems and co-create solutions.
• Drive RFPs / proactive bids with regards to renewals, extensions and expansion
• Track of industry trends in consumer goods relevant to client business and bring forth proactive ideas and solutions.
• Serve as the day-to-day point of contact for the clients.
• Responsible for backlog growth including renewals and extensions of current engagements.
• Lead the onsite project teams and ensure they understand the client environment.

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.

• Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Experience handling Client P&L of $15 + million dollars including reporting and metric assessment for the account.
• Deep experience in the Consumer Goods or related industries.

• MS or MBA degree preferred.
• Strong background in a project environment and application development.
• Proven track record in new business development efforts and to lead and manage multiple tasks in a dynamic environment.
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Proven problem-solving abilities with the skills to identify strategic solutions to business problems with enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences.

Candidates should be within driving distance of Baltimore or Hunt Valley, MD and be open to travel as needed. In office 3 days a week.