Strategy and Operations Manager; R3287

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Founded in 2015, Shield AI is a venture‑backed deep‑tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V‑BAT and X‑BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia‑Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit (Use the "Apply for this Job" box below).

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In this role, you will work closely with the CTO and the Sr. Director of Strategy and Operations for Hivemind to translate the business unit strategic vision to actionable work/tasks, define the business metrics, and support on operational/customer capture initiatives to improve how the Hivemind (software and solutions engineering) achieves their objectives.

• Strategy Development and Alignment - Support the CTO and Sr. Director of Strategy and Operations with developing, driving, and communicating Hivemind strategy
• Collaborate with VP of Product and VP of Solutions to translate this strategy into tactical plans and roadmaps
• Evaluate strategic investments and initiatives that achieve Hivemind’s growth objectives
• Codify the business model into tangible documents and Excel models to inform and align the rest of the organization
• Customer Capture Support:
  Redefine the customer capture process and aid in the capture of strategic partners
• Collaborate with the business development team to map out the customer capture process and drive changes to improve outcomes
• Develop materials to aid in capture of specific strategic customers
• Operational Excellence:
  Support the CTO in managing the Hivemind business operations
• Defining and tracking business metrics
• Support VPs in executing cross‑functional work products (e.g., Product Roadmaps)
• Gather, organize, and synthesize key operational data to inform decision making
• Create and implement operational plans; drive accountability and follow through across key stakeholders and action officers
• Problem‑solving specific business issues as they arise, identify solution options, facilitate decision meetings, and drive execution post decision
• Maintaining strong pulse and feedback loop on organizational needs and issues
• Support cross‑functional integration planning and execution needs following M&A activities

• 3–5 years of experience at a Defense Tech company or B2B Technology disruptor in a Strategy & Operations capacity or as a Chief of Staff within a fast‑moving organization
• 3–5 years at a Consulting Firm or Investment Bank focused on the technology or Aerospace and Defense sector
• 8+ years of management and leadership experience, preferably in operational and growth settings
• Experience designing and driving cross‑functional alignment and performance management systems

• Exposure to B2B Sales processes and best practices (including Salesforce proficiency)
• High level of technical proficiency in PPTX/Excel and project management tools (e.g., Smart Sheet, Jira, or equivalent)
• Ability to granularly process map, identify choke points, and synthesize into actionable takeaways
• MBA or advanced degree

Salary: $133,417 – $200,125 per year.

Full‑time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity.

Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment).

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part‑time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.