Customer Account Specialist

Our core competencies include systems engineering, program management, logistics, production support, aircraft maintenance, and aviation/aerospace services. We were founded in 2015 and since our establishment, we have been attracting the best talent in our fields of interest enabling us to provide cutting-edge solutions and support to our warfighters. We understand and provide expert consultation on weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs.

We know defense and we know aircraft systems.

The Customer Account Specialist manages both strategic and day-to-day relationships between the organization’s manufacturing capabilities and key customers. The role focuses on supporting customer requests, coordinating internal resources, and ensuring timely, high-quality delivery of products and services while driving customer satisfaction and long-term account growth.

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong working relationships with customer stakeholders and decision-makers.
• Identify potential risks to customer satisfaction and develop plans to address and resolve issues.
• Recognize opportunities to expand customer engagement by aligning customer needs with organizational capabilities.
• Manage contract-related activities, including renewals and administrative requirements.
• Provide leadership with accurate forecasts and insights related to account performance and growth potential.
• Translate customer requirements, technical issues, or concerns into actionable tasks for internal teams.
• Work cross-functionally with other departments to ensure customer needs are addressed effectively.

The standard schedule is Monday through Friday, 8-hour shifts, with the flexibility to work evenings and weekends as needed based on workload demands.

The duties and responsibilities described on this document are not necessarily a comprehensive list and additional tasks may be assigned to the employee from time to time; and the scope of the job may change as necessitated by business demands.

• High school diploma or equivalent.
• 2–5 years of experience in account coordination, customer success, sales, or business development.
• Experience using customer relationship management (CRM) systems to track customer activity and performance metrics.
• Strong understanding of manufacturing customers, markets, and related technologies.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work effectively in a team environment with strong written and verbal communication skills.
• Must be a U.S citizen.

• Master’s degree in Business Administration or a related field.
• Prior experience in a manufacturing environment.
• Experience navigating government procurement or bidding systems, including automated or fast-track ordering platforms.
• Established relationships with government or defense-related organizations.
• Active Secret security clearance or higher.
• Prior experience supporting or supplying products within a government or defense-related environment.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• Onsite position with office environment and occasional exposure to manufacturing areas.
• Flexibility to adapt to peak workloads and tight deadlines while maintaining accuracy and efficiency.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Company, Inc. is an Equal Opportunity Employer and does not discriminate. All employment decisions are based upon qualifications, merit, and business need.

The pay range for this role is:

60,000 - 75,000 USD per year (Advance Packaging - Baltimore, MD)