Library Partnerships Specialist; Project MUSE

Library Partnerships Specialist (Project MUSE)

Johns Hopkins University Press seeks a Library Partnerships Specialist to work on the Library & Publisher Partnerships team at Project MUSE. Under the direction of the Sr. Manager of Sales & Library Relations, the Specialist will design and implement sales efforts targeted to potential customers, meet established sales goals, and increase JHUP revenue.

The role supports Project MUSE's overall sales strategies for MUSE's portfolio of products and services, which includes scholarship from university presses and nonprofit publishers across the globe.

• Collaborate with Director to define and implement strategic sales plan.
• Own the entire sales life cycle from proposal to close; include forecasting, quoting, negotiating contracts, and reporting results to leaders.
• Conduct well‑informed sales presentations for potential customers.
• Provide accurate and timely paperwork, including sales reports and client proposals.
• Work with other internal departments including marketing, production, and editing as needed.
• Attend sales training meetings, networking events, staff meetings, and industry conferences when appropriate.
• Keep abreast of competition, product features/differentiators, and create targeted prospects based on learnings.
• Other duties as assigned.
• Provide first‑line library customer support and receive escalated inquiries from the Customer Support Team for questions related to access/authentication, metadata, cataloging and discovery, usage statistics, permitted usage, instructional use of content, personalized tools provided by Project MUSE, and content error and website bug reports; elevate issues to technical team, publisher relations, or others as needed and coordinate on resolving customer concerns.
• Manage Sales Team Department email and ticketing system.
• Serve as primary liaison between the sales and customer support teams, ensuring information flows between departments and recommending process and workflow improvements.
• Collaborate with customer support to surface common customer issues, identify emerging trends in support needs, and recognize barriers to success in current processes; make recommendations for resolution or improvement.
• Assist the Library Partnerships Coordinator with new customers pre‑ and post‑purchase onboarding, including management account set‑up, maximizing user discoverability of resources, provision of promotional and instructional materials, and related outreach.
• Conduct market research projects on content acquisitions/sales opportunities and write up summary results.
• Shepherd and assist institutions, consortiums, and agents throughout the entire onboarding process, ensuring smooth integration and providing ongoing support to address any challenges or questions that arise.

• Bachelor's Degree.
• Two years of related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

• High level of proficiency with Microsoft Office Suite.
• Familiarity with Customer Relationship Management (CRM) systems.
• Strong written and oral communication skills, with an ability to explain technical concepts.

Start salary: $46,200 – $63,500 annually.
Classified

Title:

Sales Representative.

Employment type:

Full Time (M‑F 8:30 a.m. – 5:00 p.m.)

Location:

Homewood Campus.

Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Accommodation information – If you require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment.
Vaccine requirement – Requires seasonal flu vaccine for all staff with exceptions provided for religious beliefs or medical reasons.