Process Transformation Consultant

Capital Markets is part of Capco’s DNA. In fact, the Capco name was inspired by this domain. The Capital Markets team delivers expert consulting skills alongside deep product and functional knowledge across all areas of the front office, operations, technology, risk, finance and compliance. Our clients include the largest investment banks, global universal banks and capital markets divisions from regional banks across the country and around the globe.

Our delivery expertise spans across launching new lines of business, coordinating high‑impact regulatory response programs, leading complex integration projects, and analysing the dependencies in an application rationalization effort. We have a consistent track record in helping clients with significant cost reductions and ensuring our clients grow, change and compete.

As a Consultant within the Capital Markets team, you will advise and deliver change projects as part of a long‑term strategic partnership with leading financial institutions. The role will entail working with some of the leading financial institutions in the market to achieve compliance within tight deadlines against a variety of regulatory requirements, working predominantly on large scale change and transformation programs.

In this role, you will support our technology roadmap by helping document how current processes work and identifying opportunities to make them simpler or more efficient. You’ll work with Operations teams to improve day‑to‑day workflows and prepare them for ongoing process optimization. By using basic process improvement techniques such as mapping steps, outlining key inputs and outputs, and using data to inform decisions, you’ll help the team move projects forward and contribute to meaningful business results.

• Support the identification and execution of process improvement initiatives, including helping with business case development, prioritizing activities, and monitoring progress.
• Participate in end‑to‑end process reviews and work with cross‑functional teams to identify opportunities to streamline and enhance workflows.
• Translate business needs into clear functional requirements by outlining goals, potential risks, and expected benefits.
• Collaborate with teams across the organization to help design and implement process optimization efforts.
• Use data and established evaluation techniques to assess the impact and effectiveness of process changes.
• Contribute to improvement efforts that align with and advance the broader Operations strategy.
• Promote a continuous improvement mindset by applying lean principles and supporting process enhancement activities.

• Bachelor’s degree in Finance, Business, Economics, or related field.
• Local to Baltimore or within commuting distance.
• 2+ years of experience within a business analyst type of role that has a focus on process improvements and optimization.
• Strong analytical, numerical, and problem‑solving skills.
• Proficiency in Excel and basic data analysis tools; familiarity with industry systems (Loan IQ, WSO, or similar) is a plus.
• Excellent written and verbal communication and organizational skills, with attention to detail.
• Ability to thrive in a fast‑paced, team‑oriented environment.
• Certified lean practitioner/six sigma preferred.
• Must be authorized to work in the United States (US Citizens or Permanent Residents ONLY).

A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front‑end business design all the way through to technology implementation.

We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging Fin Techs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.

Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset and have minimal bureaucracy. We have no internal silos that get in the way of your career…