Service Dispatcher - Heritage Honda Parkville

Service Dispatcher - Heritage Honda Parkville page is loaded## Service Dispatcher - Heritage Honda Parkvillelocations:
Baltimore, MDtime type:
Full time posted on:
Posted Yesterday job requisition :
R14479##

Job Description Heritage Honda, a part of Mile One Autogroup, is immediately hiring an Automotive Service Dispatcher to join our high volume Parkville location.

The Service Dispatcher plans and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs. This role balances technician skill sets, job priorities, and customer needs in a fast-paced dealership environment while utilizing dispatch software to track repair orders and shop productivity.

The Service Dispatcher serves as a key communication link between technicians, service advisors, and customers, ensuring work is completed professionally, accurately, and on time.

Compensation: $40,000.00 - $60,000.00

Job Duties:

* ** Dispatch & Scheduling including r
** eceiving service requests and assign work to appropriate technicians based on skill level and availability
* Manage dispatch systems to optimize shop efficiency
* Monitor job progress and adjust priorities to meet deadlines and maximize productivity
* Prioritize urgent jobs and comebacks to ensure timely resolution
* ** Ensure
* * accurate and complete repair order documentation, including complaint, cause, and correction
* Update job statuses and maintain organized customer files and repair logs in the system

Requirements:
* Prior dealership experience, required
* Reynolds & Reynolds experience, required
* High level of data entry and computer skills
* High level of customer service skills and ability to prioritize
* Ability to prioritize and multitask in a fast-paced, high-pressure environment
* Professional, organized, and detail-oriented

Work Environment
* Fast-paced and dynamic
* Requires constant communication with technicians, service advisors, and customers

Our Mile One Employee Advantage:  Mile One believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. Mile One offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.  Mile One Employee Advantage includes health and financial benefits, and training and mentoring.

We also offer an Employee Purchase Program, the Mile One Support Fund: by Employees, for Employees, the Next Mile Scholarship Program, an Employee Assistance Program and more.

Mile One Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

HEGE
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Service Salary Range $40,000.00 - $60,000.00

Heritage Honda Parkville Post Internally and Externally
** Zip Code
** 21234
* ** Mile One Autogroup represents 22 automobile brands at 66 dealerships and 8 body shops within the Hall, Heritage, Herb G
****** ordon, Mercedes-Benz of Annapolis and Motor World divisions. We are the largest automotive sales and service network in the Mid-Atlantic region with the corporate office in Towson, Maryla
** nd and dealerships located through Delaware, Maryland, Pennsylvania, Virginia and North Carolina.
****** We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. Mile One is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.**
* #J-18808-Ljbffr