Mailroom Specialist: Fast-Paced Sorting & Receiving

Job Summary

• Operates high-volume duplicating and document imaging equipment, including related software.
• Manages high-volume mail systems, including shipping, receiving, sorting, distributing, and applying postage for incoming and outgoing mail/faxes.
• Generates digital reports for printing, imaging, and mail operations.
• Performs copier maintenance and minor repairs; reports major issues to technicians.
• Conducts binding, quality control (QC), and final checks on completed jobs.
• Utilizes MS Office, email, and document management systems to handle and transfer files.
• Maintains records for management reports and tracks inventory of supplies.
• Distributes office supplies, mail, and faxes to appropriate personnel or drop-off points.
• Calculates job charges and maintains billing logs.
• Responds to and coordinates customer service calls and inquiries.
• Delivers completed work to designated customer locations, potentially traveling between buildings.
• Maintains daily meter and service logs for equipment.
• Keeps copier and common areas clean, organized, and stocked.
• Handles shipping and receiving of materials and supplies.
• Sets up meeting and conference rooms as required.
• Assists with building occupant moves and light maintenance tasks, such as re-lamping.
• Performs occasional cleaning and housekeeping duties.
• Operates bindery and finishing equipment (e.g., shrink-wrap, paper cutter, hole driller).
• May require periodic overtime, including nights, weekends, or emergency response.
• Performs filing, archiving, and purging of documents per customer requests.
• Provides reception and call center support as needed, requiring strong presentation and phone skills.
• Follows all established protocols and performs other duties as assigned by site management.