Operations & Governance Manager

Position: OPERATIONS & GOVERNANCE MANAGER
CHAI:
Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.

OPERATIONS & GOVERNANCE MANAGER

Baltimore, MD | Full-Time | Exempt

Reports to:

VP, Community Housing & Development

Application Requirement

To apply , please submit your resume and a brief written response (250 words or fewer) to the following question:

Describe a time you anticipated a need for a senior leader or prevented a problem before it escalated. What actions did you take and what was the outcome?

We recognize that writing tools, including AI, are widely available. While you may use tools to support clarity, responses should reflect your own experience and thinking. Generic answers without specific examples will be less competitive than thoughtful, experience-based responses.

About CHAI

CHAI strengthens the fabric of neighborhoods connected to Jewish Baltimore through housing and community development, so residents of all ages can thrive.

As an agency founded in the Jewish community, CHAI's work is informed and inspired by Jewish values, teachings, and history. We are guided by:

* Respect (Kavod) - honoring others through actions

* Community (Kehillah) - finding strength in the collective

* Diversity (B'tzelem Elohim) - seeing humanity and dignity in all people

* Integrity (Derech Eretz) - acting ethically and responsibly

* Drive (Ometz Lev) - motivation to the highest level of service

We envision a resilient and inclusive northwest Baltimore where neighbors feel deeply rooted in their homes and community.

Position Overview

The Operations & Governance Manager is a strategic administrative leader who partners closely with the CEO and senior leadership team to maximize organizational effectiveness.

This role blends high-level executive support, board governance management, and administrative team leadership. It ensures that CHAI's leadership and governance operate with clarity, discipline, and professionalism.

The ideal candidate exercises strong judgment, manages competing priorities with confidence, anticipates needs, and improves systems. This is a high-visibility role that requires strong professional judgment, discretion, and comfort operating in complex, fast-paced environments.

What Success Looks Like (First 6-12 Months)

* Senior leaders report improved clarity and prioritization of their time

* Routine challenges and unexpected issues are managed effectively and at the appropriate level, preventing unnecessary disruption and allowing senior leadership to remain focused on strategic priorities

* Board materials are distributed accurately and on schedule

* Administrative workflows are streamlined and documented

* Front desk and administrative operations run consistently and professionally

* The building and office environment remain orderly and well-functioning, with any operational issues addressed promptly and at the appropriate level

* Sensitive matters are handled with sound judgment and discretion

* Administrative staff have clear expectations and accountability structures

Key Responsibilities

Executive Leadership Support

* Provide comprehensive administrative support to senior leadership, including complex scheduling, preparation of materials, and proactive anticipation of needs.

* Coordinate meetings across senior leaders, board members, and other external stakeholders, aligning calendars and resolving scheduling conflicts with sound judgment.

* Communicate directly, and on behalf of executive leadership, with the Board of Directors, committee members, CHAI staff, community stakeholders, and external partners, as directed.

* Prepare, edit, and manage correspondence, reports, spreadsheets, presentations, and governance materials, including development of PowerPoint and other visual presentations for internal and external use.

* Track action items across leadership and board commitments and ensure timely follow-through.

* Provide administrative support as needed related to conference participation, reimbursements, and documentation.

* Manage agency memberships, subscriptions, and executive signature requests.

* Provide additional administrative and operational support to advance leadership and governance priorities as needed.

Board & Governance Management

* Serve as the primary administrative liaison to the CHAI Board of Directors.

* Maintain and manage the Board Portal, ensuring timely and organized distribution of materials.

* Schedule Board and Committee meetings, coordinate logistics including room setup and tech/platform management, and track attendance.

* Prepare accurate, professional minutes for Board and Committee meetings, including occasional early morning or evening meetings.

* Coordinate communications and materials for the Annual Meeting, Board meetings, Committee…