Application Specialist

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, . Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community.

No matter where you want to go in your career, you can get there from here!

Application Specialist

Full Time Hours Per Week: 37.5

Work Schedule:

Monday - Friday, evenings and some Saturdays Grade: 10 Compensation Range: $

The full-time application specialist is responsible for the oversight and processing of applications for admission to the college, managing multiple tasks involving importing, scanning and data entry of applicant documents utilizing the client relationship management system (CRM) and student information system (SIS). Ensures that all required application documents are received and maintained in the student record. This role functions as a part of a team and provides behind-the-scenes support of student admission documents and processes in addition to supporting the Howard Hub when needed.

• Processes and maintains a large caseload of admissions applications and creates new student records including and not limited to, dual enrolled, traditional, international, immigrant, honors, and clinical applicants.
• Provides guidance and support through the admissions process assisting students, as needed, with the submission of required documentation and ensuring application completion.
• Plays a key role in managing high-volume Nursing and Allied Health application processing, including document verification, eligibility review, and coordination with program leadership.
• Employs technology to assist students with navigating the admissions application process.
• Provides on-going quality communication, effective customer service and support to applicants by using consistent, effective outreach and follow-up, including phone calls and digital communication, while ensuring compliance with regulatory requirements.
• Reviews necessary documents for various application requirements, including test scores, letters of recommendation, essays, and residency and financial documents. Follows up with applicants regarding their admissions status.
• Maintains and updates accurate applicant records and files along with collected student information using the college's client relationship management (CRM) system and the student information system (SIS); creates and submits reports.
• Collaborates with Howard Hub staff to ensure seamless customer service delivery, stepping into front-line support functions as needed to maintain service excellence.
• Scans and documents application materials, including documents received through mail, email or digitally.
• Accurately and securely processes all incoming transcripts and utilizes system workflows to move transcripts, and other student document, for record updates.

Associate's degree

1 year

• Associate's degree or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. All degrees must be from a recognized institutional accreditor.
• Minimum of one-year related experience.
• Competency in organizing data and preparing reports.
• Proficiency with student information systems (SIS), such as Colleague or Banner.
• Proficiency with Microsoft Office applications (Outlook, Teams, Word and Excel).
• Excellent interpersonal, written, and oral communication skills.
• Demonstrated ability to foster a cooperative team-focused work environment.
• Ability to contribute to a dynamic, student-focused team culture that delivers excellent customer service and personal attention to students and parents.
• Commitment to diversity. Champion for equity.
• Ability to handle a multitude of tasks in a fast-paced enrollment office required.
• Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws including FERPA.

Work extended hours during peak periods, including evening and some Saturdays. Extensive follow-up work, database use, responding to inquiries, meetings, etc. Ability to manage changing priorities in a fast-paced environment. Flexibility required.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options:
The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's…