Unit Clerk; NCS - Mayor's Office of Development

Unit Clerk (NCS) - Mayor's Office of Employment Development

Position located in the City of Baltimore. Salary range: $15.00 - $28.80 hourly; starting pay: $19.00 hourly.

This service delivery position provides direct support to a Youth Works unit with approximately 30-50 worksites and 500-700 youth participants. Duties are performed under MOED supervision and follow COB and MOED policies.

• Answer, screen, and direct calls to the appropriate person or unit.
• Commute to worksite partner locations to conduct site visits ensuring a safe youth employment environment.
• Assist youth and worksites with Youth Works application, registration sessions, and community events.
• Complete end‑of‑summer worksite activity review forms.
• Communicate Youth Works policies and procedures to youth participants, worksites, and stakeholders.
• Process and approve timesheet records for youth participants.
• Organize, file, and scan documents to worksite folders and the Youth Works system; ensure e‑folders meet audit guidelines.
• Maintain accurate data entry and daily work logs; run reports and review records for quality.
• Assist with assigning youth to worksites and verify hours worked.
• Investigate, document, and resolve payroll and worksite concerns.
• Assist in preparing, distributing materials for worksites, youth, and summer staff.
• Coordinate and facilitate Youth Works program events.
• Operate office equipment such as telephone system, copiers, scanner, and computers.
• Inventory office supplies; assist with setup and breakdown of materials.
• Represent the Agency with integrity and customer‑service philosophy.
• Perform other related assignments as directed.

• High school diploma or GED equivalent.
• At least 1 year of customer service experience; three years in a human services field working with youth programs.

• Pass a mandatory criminal background check.
• Valid driver’s license and reliable personal vehicle; willing to use the vehicle daily for assigned duties.
• Work in‑person from 8:30 am to 4:30 pm Monday to Friday; flexibility for some evening and weekend hours.
• Must upload a copy of valid driver’s license at time of application.

• Review and process large volumes of data to meet daily quotas.
• Work efficiently in a fast‑paced environment.
• Proficient with Microsoft Office, Google Suite, and virtual communication platforms (Zoom, Google Meet, Teams).
• Strong data entry, time‑management, and verbal/written communication skills.
• Detail‑oriented with analytical skills and ability to maintain confidentiality.
• Capacity to evaluate service delivery issues and identify resolution.

Eligible candidates for positions of trust must complete a Criminal Background Check and/or Fingerprint authorization. All selected candidates must complete a mandatory six‑month probation.

Baltimore City Government is an Equal Employment Opportunity Employer and prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, marital status, military service, sexual orientation, gender identity/expression or any other protected characteristic.