Leasing Consultant

Overview

TREK Development Group is a Pittsburgh-based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Enhance Lives and Strengthen Communities.

At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values are Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility, described in our Hospitality Covenant. The Covenant describes our core practices we strive to achieve daily.

We believe every member of the team is important to the success of the community and are committed to providing high-quality, community-focused housing. We are currently seeking an engaged and passionate professional to serve as Leasing Consultant for Broadview Apartments and Woodcliffe Manor, with a combined 499 units. The Leasing Consultant is responsible for showing and leasing apartments, participating in the move-in and move-out process, administering and monitoring lease renewals, participating in marketing/advertising, social media, and providing administrative support to the Community Manager for a variety of property-related tasks.

• Be a driving force of the Hospitality Covenant and invite residents to sign and live out the three practices, sharing in the quality of life for all
• Greet prospective residents warmly and complete guest cards in accordance with company procedures
• Conduct property tours, showcase apartment models, and communicate features and benefits tailored to individual prospect needs
• Pre-qualify applicants, process rental applications (including background and credit checks), and submit for management approval
• Secure deposits and ensure compliance with Fair Housing regulations
• Maintain up-to-date availability reports and leasing records
• Demonstrate community and apartment/model knowledge and apply product knowledge to prospective resident needs; close the sale
• Update availability reports, process applications for approvals (credit check, rental history, etc.), submit processed applications to the Community Manager for approval, and follow up with applicants regarding status
• Follow up with prospects who have not leased and refer to other TREK communities when applicable
• Update lease renewal information and process all renewals within 90 days of expiration, based on pricing provided by the Community Manager
• Be a driving force for tenant retention
• Communicate with Service Technicians to ensure apartments are ready for move-in on the agreed date and conduct an inspection to verify standards
• Develop relationships with residents to understand their needs and aspirations; support growth by inviting, attending, and hosting community nights, affinity circles, mutual support groups, and resident-led initiatives
• Attend functions and participate as host for functions as directed by the Community Manager
• Listen to resident requests, concerns and comments, ask questions for clarity, refer them as appropriate
• Accept rental payments and provide immediately to the Community/Assistant Manager
• Answer phones (by the 3rd ring using the company greeting) and greet visitors, making all feel welcome
• Answer questions for residents about the community, repairs, rent, rules, etc., and work closely with the Community Manager on repair follow-ups
• Contribute to cleanliness and curb appeal of the community on an ongoing basis
• Conduct market surveys and evaluate competitive communities
• Perform general clerical duties including photocopying, faxing, mailing, filing, maintaining contract/vendor files, and handling packages
• Track resident notices and ensure timely delivery
• Coordinate and maintain records for staff office, phones, parking, and office keys
• Ability to code and process invoices and research discrepancies as needed
• Other duties as assigned

• Previous lease-up experience is a must
• Excellent customer service skills with ability to communicate professionally, verbally and in writing
• Experience and proficiency with Microsoft Office
• Knowledge of social media business accounts and ads
• High…