Front Office Coordinator

About Baltimore Public Media

Baltimore Public Media (BPM) is the parent organization of WYPR 88.1 FM and WTMD 89.7 FM. We provide rich, vibrant programming in news, music, arts, and culture—across expanding radio and digital formats that connect, enrich, and elevate the residents and communities of Baltimore and the region. Our mission is rooted in journalistic integrity, cultural merit, and community service.

BPM is seeking a dependable, service‑oriented Front Office Coordinator to serve as the first point of contact for visitors, callers, and day‑to‑day front‑of‑house flow. This role ensures a welcoming, professional lobby experience; manages mail and deliveries; supports basic administrative coordination; and helps maintain an orderly office environment. The Front Office Coordinator also provides light administrative support to the President’s Office and Chief of Staff to keep daily operations running smoothly.

This is a primarily on‑site, hourly position. Compensation is $18–$20/hour, commensurate with experience (growth potential).

• Welcome and direct guests, notify staff of arrivals, and support a smooth check‑in experience.
• Maintain a professional, hospitable lobby environment aligned with BPM culture.
• Answer and route incoming calls; take accurate messages and ensure timely handoff.
• Receive, sort, and distribute incoming mail and packages; coordinate outgoing mail/shipments as assigned.
• Coordinate vendor deliveries and service visits by notifying appropriate staff and supporting basic site access needs.
• Maintain basic logs or tracking for deliveries, service visits, and front office activity as needed.
• Support conference room readiness (light resets, basic checks, and supply replenishment).
• Flag supply needs and support basic ordering requests per Operations guidance.
• Assist with basic administrative tasks as assigned (copying, scanning, light data entry, internal coordination).
• Provide light support to the President’s Office and Chief of Staff (e.g., greeting visitors for leadership meetings, preparing basic materials, routing time‑sensitive items promptly).
• Escalate building issues and safety concerns promptly to Operations/facilities contacts.
• Handle sensitive information with discretion and professionalism.

• Work Schedule Expectations:
  This position is primarily weekday, daytime hours; however, occasional evening and weekend availability may be required to support board and committee meetings and special events.
• Day‑to‑Day Coordination:
  Works with the Executive Assistant/Board Operations, as needed, for office flow and coverage coordination.
• Functional Support:
  Provides light support to the President’s Office for time‑sensitive or visitor‑facing needs related to leadership meetings.
• Backup Coverage:
  When the Front Office Coordinator is out, backup coordination is managed by the Executive Assistant/Board Operations.

• Strong customer service instincts and clear, warm communication.
• Dependable and punctual; consistent follow‑through is essential.
• Organized and able to manage multiple tasks while staying accurate.
• Sound judgment and calm presence, especially during disruptions or high visitor volume.
• Comfortable working with diverse staff and visitors in a public‑facing environment.
• Basic proficiency with Microsoft 365 tools, including Outlook, Teams, Word, and Excel (or comparable tools), for communication, scheduling, and simple tracking.
• Proficiency with basic office tools (email, calendars, simple logs/spreadsheets).

• Change/Adaptability/Flexibility:
  Adapts to shifting priorities and handles pressure while maintaining a steady front‑of‑house presence.
• Communication:
  Communicates clearly and promptly, both verbally and in writing; practices active listening and timely follow‑up.
• Results Focus/Initiative:
  Takes ownership of daily responsibilities, identifies issues early, and follows through to completion.
• Collaboration:
  
  Works collaboratively across departments; supports a respectful and solutions‑oriented workplace.
• Professionalism:
  Maintains appropriate conduct, confidentiality, and a positive, service‑oriented approach consistent with BPM expectations.

Baltimore Public Media offers a competitive benefits package for eligible employees.

Baltimore Public Media is an Equal Opportunity Employer. We believe a diverse workforce that reflects Baltimore City and the surrounding Maryland counties strengthens and informs our programming. We actively encourage applicants from historically underrepresented groups—including but not limited to Black, Indigenous, and people of color, women, LGBTQ+ individuals, veterans, and people with disabilities—to apply.