Assistant Director of Executive Education; Corporate Education

JHU Carey Business School is seeking a detailed and energetic individual for the position of Assistant Director Executive Education
. This position will work independently and manage operational functions for a center or program. This position manages and analyzes operational practices including revising and adjusting procedures to create maximum efficiency and optimization for a strategic priority of the school. This multi-faceted position will include leadership of academic and faculty operations, the information system management (Salesforce) and the learning management system (Canvas).

• Support all administrative and operational program functions.
• Optimize processes and procedures to promote operational efficiency.
• Support in the planning of open enrollment courses, signature programs, and custom programs per FY and provide end-to-end oversight.
• In collaboration with faculty and staff colleagues, develop and maintain course materials for all open enrollment and custom programs.
• Oversight of each program’s delivery with the expectation that both digital and in-person programs are delivered with consistently high standards of quality.
• Coordinate with faculty internal and external to Johns Hopkins along with other University partners.

• Develop and maintain quality control systems for data integrity, compile data and prepare reports as needed.
• Serve as subject matter expert regarding program requirements, advising participants and making additional recommendations as needed.
• Responsible for the management and ongoing content maintenance of the learning management system.
• Troubleshoot participant technical issues and concerns.
• Build workflow procedures and processes for integration of Salesforce and other applications.
• Create or redefine best practices and workflow process to support an exceptional learning experience and cross-enterprise collaboration and information sharing.

• Supports all administrative functions for Executive Education, graduate program or center.
• Other duties as assigned.

• General knowledge of SAP (ECC, Analysis, and Shopping Cart), Concur, JHED, Slate, Canvas and Microsoft 365 (Word and Excel).

• Bachelor's Degree.
• Three years of progressively responsible experience in program administration in an academic environment.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Experience with Salesforce CRM and Canvas.

• Excellent attention to detail.
• Ability to work independently and take initiative to trouble‑shoot issues and make decisions.
• Ability to exercise administrative judgment and discretion and assume responsibility for consequences and results of actions.
• Exercise mature judgment, sensitivity, and diplomacy when dealing with all internal and external constituents.
• Experience working with a CRM and LMS system.
• Exceptional oral and written communications skills, including ability to interact with all levels of employees, participants, executives, and high-level external stakeholders while maintaining professionalism.
• Ability to set and manage multiple priorities, and respond quickly to changing needs and goals.
• Willing to work with internal and external contacts to coordinate and distribute information necessary to complete tasks involving multiple departments and staff.
• Ability to travel both domestically and internationally.

Classified

Title:

Assistant Director Program Delivery

Job Posting Title (Working Title):
Assistant Director of Executive Education (Corporate Education)

Role/Level/Range: ACRP/03/MC

Starting Salary Range: $48,000 - $84,100 Annually ($66,000 targeted; Commensurate w/exp.)

Employee group:
Full Time

Schedule:

Monday-Friday with some weekend and evening hours to support programming

FLSA Status:
Exempt

Location:

Hybrid/JH at Harbor East

Department name:
Corporate Education

Personnel area:
Carey Business School

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.