Assistant Director of Executive Education; Corporate Education

Position: Assistant Director of Executive Education (Corporate Education)
JHU Carey Business School is seeking a detailed and energetic individual for the position of Assistant Director Executive Education. This position will work independently and manage operational functions for a center or program. This position manages and analyzes operational practices including revising and adjusting procedures to create maximum efficiency and optimization for a strategic priority of the school. This multi-faceted position will include leadership of academic and faculty operations, the information system management (Salesforce) and the learning management system (Canvas).

Specific Duties & Responsibilities

Program Management

* Support all administrative and operational program functions.

* Optimize processes and procedures to promote operational efficiency.

* Support in the planning of open enrollment courses, signature programs, and custom programs per FY and provide end-to-end oversight.

* In collaboration with faculty and staff colleagues, develop and maintain course materials for all open enrollment and custom programs.

* Oversight of each program's delivery with the expectation that both digital and in-person programs are delivered with consistently high standards of quality.

* Coordinate with faculty internal and external to Johns Hopkins along with other University partners.

Enrollment Management for Open Enrollment and Signature Programs

* Develop and maintain quality control systems for data integrity, compile data and prepare reports as needed.

* Serve as subject matter expert regarding program requirements, advising participants and making additional recommendations as needed.

* Responsible for the management and ongoing content maintenance of the learning management system.

* Troubleshoot participant technical issues and concerns.

* Build workflow procedures and processes for integration of Salesforce and other applications.

* Create or redefine best practices and workflow process to support an exceptional learning experience and cross-enterprise collaboration and information sharing.

Administrative

* Supports all administrative functions for Executive Education, graduate program or center.

* Other duties as assigned.

Technical Qualifications & Specialized Certifications

* General knowledge of SAP (ECC, Analysis, and Shopping Cart), Concur, JHED, Slate, Canvas and Microsoft 365 (Word and Excel).

Minimum Qualifications

* Bachelor's Degree.

* Three years of progressively responsible experience in program administration in an academic environment.

* Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

* Experience with Salesforce CRM and Canvas.

Technical Skills & Expected Level of Proficiency

* Excellent attention to detail.

* Ability to work independently and take initiative to trouble-shoot issues and make decisions.

* Ability to exercise administrative judgment and discretion and assume responsibility for consequences and results of actions.

* Exercise mature judgment, sensitivity, and diplomacy when dealing with all internal and external constituents.

* Experience working with a CRM and LMS system.

* Exceptional oral and written communications skills, including ability to interact with all levels of employees, participants, executives, and high-level external stakeholders while maintaining professionalism.

* Ability to set and manage multiple priorities, and respond quickly to changing needs and goals.

* Willing to work with internal and external contacts to coordinate and distribute information necessary to complete tasks involving multiple departments and staff.

* Ability to travel both domestically and internationally.

Classified

Title:

Assistant Director Program Delivery

Job Posting Title (Working Title):
Assistant Director of Executive Education (Corporate Education)

Role/Level/Range: ACRP/03/MC

Starting Salary Range: $48,000 - $84,100 Annually ($66,000 targeted; Commensurate w/exp.)

Employee group:
Full Time

Schedule:

Monday-Friday with some weekend and evening hours to support programming

FLSA Status:
Exempt

Location:

Hybrid/JH at Harbor East

Department name:
Corporate Education

Personnel area:
Carey Business School