Administrative Assistant

Description

Financial Aid & Admissions Support Specialist

Location:

Baltimore, MD

About the Role

A private university in Baltimore is seeking a highly organized and customer-focused Graduate Financial Aid & Admissions Support Specialist. This role provides essential support to graduate students and prospective applicants, assisting with admissions inquiries, financial aid questions, transcript processing, and general administrative tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is comfortable working in a hybrid or remote setting.

Responsibilities

Student & Applicant Support

+ Respond to phone inquiries related to graduate admissions and financial aid

+ Provide accurate information or route callers to appropriate team members

+ Document and relay messages as needed

Email & Communication Management

+ Monitor and respond to inquiries in the Graduate Admissions email inbox (CRM platform such as Slate)

+ Assign and update applicant records and route emails to recruiters or team members

+ Manage the Graduate Financial Aid Outlook inbox

+ Respond to routine questions and escalate complex cases to financial aid leadership

Transcript & Record Processing

+ Process and match incoming transcripts to student/applicant records

+ Work with third-party transcript services (e.g., Parchment, National Student Clearinghouse)

+ Coordinate with the Registrar's Office to obtain institutional transcripts

Administrative & Project Support

+ Conduct research for special projects as assigned by academic leadership

+ Assist with event planning logistics, including catering, room reservations, and transportation

Financial Aid Processing Support

+ Process Graduate Direct Loan information sheets

+ Coordinate tasks with Graduate Financial Aid leadership as needed

Requirements

Qualifications

+ Strong customer service and communication skills

+ High attention to detail and accuracy

+ At least two years working in higher education specifically in financial aid or student services

+ Ability to multitask and manage competing priorities

+ Comfortable working in a hybrid and/or remote environment

+ Collaborative team player with strong professional judgment

+ Ability to handle confidential information with discretion

Why This Role Matters

You will play a key role in supporting graduate students through the admissions and financial aid process-helping ensure timely communication, accurate records management, and a positive student experience.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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