Clerk, General

Our client, a Health Insurance company, is looking for a Clerk, General I for their Baltimore, MD/Hybrid location.

• Performs a variety of clerical duties, such as sorting and filing correspondence, invoices, receipts or other records.
• Collects information for specified report formats.
• Maintains files, posting records, compiling statistical data, making and checking calculations, preparing and sorting mail, proofreading, completing forms and checking for accuracy, answering telephones and simple typing.
• Assist with training of clerical staff and serve as lead clerical support.
• 30% Gathers, complies, and verifies information and performs data entry.
• 20% Follows clearly detailed procedures in completing several repetitive clerical steps performed in a prescribed or varied sequence, such as data entry, filing, operating basic office equipment (i.e. photocopier, facsimile, multi-line phone/voicemail systems, and minimal computer programs).
• 20% Assists in a variety of administrative matters including, but not limited to, verifying statistical reports for accuracy and completeness, compiling information, scheduling, and handling and adjusting complaints.
• 20% Provides the training for new hires and temporary staff for the clerical unit. Required to work closely with the department’s leadership team to keep abreast of procedure changes and communicate such to team members.
• 10% Accurately assesses the quality of work by section clerks, enters the quality data results in the work management system, provides supervisor with weekly and monthly statistical reports.

• High School Diploma or GED
• 2 years experience in an administrative, clerical, or operations role.
• Knowledge,
  
  Skills and Abilities
  
  (KSAs)
• Adept at learning new technologies to perform data entry, manage calendars, and create reports.
• Proficient in Microsoft Office applications.
• Strong time-management and organizational skills.
• Excellent communication skills both written and verbal.
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
• Ambulatory Practice Experience

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.