Maintenance Services Coordinator; Facilities & Real Estate

Overview

We are seeking a Maintenance Services Coordinator who will be the point of contact for all maintenance service requests for the JHU Homewood campus. Calls are received via phone, email, and in-person, and are prioritized for dispatch. Urgent or emergency requests are dispatched by two-way radio and all requests, including routine maintenance and support requests, are recorded in a computerized maintenance management system (CMMS) for electronic distribution.

The Maintenance Services Coordinator will also use the CMMS to maintain facilities information, generate preventive maintenance work orders, and bill for chargeable requests. The position tracks asset information for equipment, including specifications. The Maintenance Services Coordinator handles posting quarterly fire alarm testing announcements and generates reports for campus gas billing. This position reports to the Information Systems Manager.

• Receive and record approximately 15,000 annual maintenance service and event requests via phone, email, and in-person.
• Prioritize work requests via Windows-based software for distribution to maintenance shops.
• Use two-way radio to notify shops and coordinate work requests.
• Generate preventative maintenance requests for 8 maintenance shops.
• Enter labor and material information on all tickets into the CMMS for billing and record keeping purposes.
• Generate and distribute approximately $700,000 of annual billing for chargeable work completed and perform monthly reconciliation of this account.
• Serve as a contact for Plant Operations involvement in special events, including Orientation, Commencement, Homecoming, and the Spring Fair.
• Attend meetings with shops and directors of Plant Operations and act as the point of contact for preventative maintenance specifications entry and status changes.
• Review completed work orders for PMs to ensure information from technicians and shops is entered into specifications and assets promptly before closing.
• Generate campus mailings and announcements, including utility annual shop notices, and requests for information.
• Maintain up-to-date contact lists for all buildings.
• Work with Shop Supervisors to generate key performance indicator reports in the CMMS.
• Generate work requests for database scheduler, Clockworks.
• Assign technicians from HVAC and Plumbing Shops to tickets according to their zones.
• Track asset information for preventative maintenance work for shop repairs, renovations, and preventive maintenance.
• Update Facilities calendar of events for the Homewood Campus to notify and remind shops.
• Generate monthly gas billing spreadsheets for Homewood Campus and report them to the finance department.
• Work with Finance and Carrol Fuel to confirm invoices to the company’s website for payment approval.
• Review weekly error reports for billable work orders and contact the ticket requestor to retrieve correct payment information.

• Must be computer literate and able to learn new software quickly.
• Must be able to establish and maintain effective working relationships with supervisors, employees, and a diverse group of University customers.

• High School Diploma required.
• Minimum of 3 years of customer service experience.
• Prior experience in an academic setting and a college is preferred.
• Maintenance Services Coordinator is a required-attendance position.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, per the JHU equivalency formula.

Classified

Title:

Administrative Coordinator
Job Posting Title (Working Title):
Maintenance Services Coordinator (Facilities & Real Estate)
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate w/exp.)
Employee group:
Full Time

Schedule:

Monday - Friday
FLSA Status:
Non-Exempt

Location:

JH at Keswick
Department name:
Customer Service Center
Personnel area:
University Administration

Total Rewards
The base salary range represents the low and high end of Johns Hopkins University’s salary range…