Switchboard Operator

Job in Baltimore, Anne Arundel County, Maryland, 21276, USA

Listing for: Kennedy Krieger Institute, Inc.

Full Time position
Listed on 2026-01-12

Job specializations:

Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant, Virtual Assistant/ Remote Admin, Healthcare Administration

Salary/Wage Range or Industry Benchmark: 37132 - 60215 USD Yearly USD 37132.00 60215.00 YEAR

Overview

Switchboard Operator (Receptionist) is responsible for answering and directing incoming calls on the Institute’s main switchboard, including the TTY, 800 numbers, and international calls, in a courteous and professional manner. The incumbent will provide clerical/receptionist support to the department and will be a key point of contact for external and internal customers.

Responsibilities

Responsible for operating a 12-extension phone system to include, answering and directing all incoming calls appropriately and to the correct destination.

Responsible for retrieving messages in the mornings and transferring calls to the answering service system (MAP Communications) after business hours.

Responsible for timely message and e‑mail follow‑up in addition to appropriate sorting/distribution of mail items.

Provide excellent customer service support to patients/students, their families, staff, visitors and vendors to include; supplying/taking information, giving directions, greeting visitors, determining the nature of visits, confirming visitor arrival, and controlling access to the facility.

Provide a variety of routine administrative support to the department to include data entry and managing the switchboard calendar.

Work collaboratively within the Switchboard Operator team and provide coverage/support.

Qualifications

Must be able to use switchboard equipment, personal computer and other related hardware.
Must be proficient with MS Office Suite including Word, PowerPoint, Excel and Access.

Education

High School Graduate or GED required.

Experience

Two years of experience as an operator on a multiple line or main switchboard system.
One year of administrative or clerical experience, preferably in a health care setting preferred.

Minimum Pay Range

USD $37,132.78/Yr.

Maximum Pay Range

USD $60,215.17/Yr.

Job Location

Street 1741 Ashland Ave

# of Hours

40.00

Job Location s

US‑MD‑Baltimore

Pos. Type

Regular Full Time

Department

Care Management

Equal Opportunity Provider & Employer M/F/Disability/Protected Vet

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language