ICT Assistant

Job Title: ICT Assistant

Location: HALO’s HQ office, Carronbridge, Dumfriesshire, Scotland

Salary:£27,563 per annum

Hours:Full Time

Contract Type:Permanent

Reports To:IT Support Services Manager

Key Internal Contacts/Relationships: UK HALO Staff, international staff and Programme IT Staff.

Key External Contacts/Relationships: Suppliers and Vendors

Job Purpose: To provide on-site and remote ICT support to HQ and HALO Programmes

HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women.

Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence.

HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.

Are you passionate about technology and eager to learn? This is your chance to join a close-knit team making a real difference. The HALO Trust, a sector-leading humanitarian NGO, is seeking an enthusiastic ICT Assistant to join our team in Dumfriesshire, Scotland.

This is a full‑time, on‑site role based five days a week at our Carronfoot office, just outside Thornhill.

Working under the supervision of the IT Support Services Manager you will provide friendly and effective on site and remote ICT support to HALO staff across the UK and 30+ overseas programmes.

• Assist staff with all their technical needs.
• Triage and manage IT requests submitted to the IT Service Desk.
• Setup and image devices (laptops, mobiles etc).
• Day to day support of management for the HALO Trust’s Microsoft 365 estate.
• Support the IT Support Services Manager with purchasing and managing of software licences.
• Maintain and troubleshoot ICT infrastructure, keeping everything running smoothly. (i.e networks, audio and video conferencing systems, backups, etc).
• Assist in the implementation of information technical controls to help ensure that internal information security policies, and data protection laws are upheld.
• Maintain inventory of all ICT assets.
• Design and deliver training sessions to empower staff with tech skills.
• Collaborate with in-country programme teams, providing guidance, support, and training.
• Think outside the box and propose innovative solutions to improve our systems.
• Any other duties allocated by the line manager or senior management following consultation with the post holder.

General:

• Uphold HALO’s core values and standards, promoting its ethos and mission statement.
• Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding

Qualifications:

• Relevant ICT qualification at HNC level or higher, or equivalent practical experience.
• Strong problem-solving skills, with the ability to diagnose issues methodically.
• Willingness and confidence to question existing practices and suggest improvements.
• Clear written and verbal communication skills, including creating and maintaining concise technical documentation.
• Positive, user-focused approach to ICT support in a busy operational environment.

Core technical skills:

• Windows operating systems, including Windows 10, 11.
• Microsoft 365 user administration, including:
  • Microsoft Exchange Online.
  • Microsoft Entra .
  • SharePoint Online.
• Basic understanding of computer hardware, including assembly, replacement, and fault diagnosis.
• Ability to efficiently triage, diagnose and resolve IT issues by providing first and second-line support, both onsite and remotely.
• Understanding of information security principles and safe handling of organisational data.

Experience:

• Previous ICT support experience is desirable but not required. Enthusiasm, aptitude, and willingness to learn are essential. Full training will be provided to the right candidate.

Desirable Requirements:

Infrastructure…