Senior Customer Success Manager, Enterprise; German

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Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.

At 1

Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today.

As one of the most loved brands in cybersecurity, we take a human‑centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1

Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long‑term relationships and acting as trusted advisors to our customers.

The Senior Customer Success Manager, Enterprise guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1

Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1

Password, and driving towards their adoption goals through proactive and reactive customer engagement.

This is a remote opportunity in the UK.

• 5+ years of experience managing Enterprise or strategic accounts in a SaaS or technology Customer Success role, with ownership of complex, high‑value books of business.
• Professional fluency in German and English, with the ability to lead executive‑level discussions, presentations, and written communications in both languages.
• Proven success driving net revenue retention, including renewal strategy, risk mitigation, and identifying expansion opportunities in partnership with Sales.
• Strong executive presence with experience leading Quarterly Business Reviews (QBRs), executive check‑ins, and strategic account planning sessions.
• Demonstrated ability to navigate complex, multi‑threaded stakeholder environments, engaging C‑level and senior decision‑makers across technical, security, and business teams.
• Experience developing and executing Enterprise Success Plans aligned to customer business outcomes, ensuring measurable value realization and long‑term partnership.
• Skilled at driving adoption at scale across large organizations, identifying gaps, mitigating risk proactively, and accelerating time to value.
• Highly consultative communicator who translates technical capabilities into clear business value, asks strategic outcome‑based questions, and builds trusted advisor relationships.
• Operationally strong, with experience leveraging CRM and Customer Success platforms to manage account health, forecast retention, and document strategic insights.
• Familiarity with enterprise security, identity, or access management solutions (such as 1
  
  Password) is a plus.

• Get to know the product, our culture, the Customer Success processes, and the people you’ll be working with.
• Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated.
• By the end of the first month, you’ll be able to guide a small sized customer…