Tourism Advisor Admin Duties

Your new company
A public sector organisation is recruiting for a Tourism Advisor with Admin Duties based in Ballymena.
Your new role
As a Tourism Advisor with Administrative and Box Office responsibilities, you will be a key front-line representative, providing an exceptional welcome to visitors while supporting the day-to-day operation of a vibrant visitor information centre.

This is a temporary position (initially three months, subject to review) working 30 hours per week on a rota basis, including evenings, weekends and public holidays when required.

Your role will be varied and hands-on, combining customer service, administration and retail/box office duties. You will:

• Deliver a warm, professional and informative customer experience at all times
• Handle visitor enquiries in person, by phone, email and digital channels
• Promote local attractions, events, accommodation and transport options
• Operate booking and ticketing systems for events and attractions
• Process cash and card transactions, reconcile daily income and maintain accurate records
• Support retail operations including stock control, merchandising and pricing
• Undertake general administrative tasks such as booking management, data entry and report preparation
• Assist with tourism events, promotions and publications
• Work collaboratively with internal teams and external tourism partners
• Act as a keyholder and follow opening and closing procedures

• A strong background in customer-facing work, ideally within tourism, hospitality, leisure or a similar environment
• Experience handling cash transactions and basic financial reconciliation
• Proven administrative experience, with good attention to detail
• Confidence using computerised systems and Microsoft Office (Word, Excel and Outlook)
• A good general knowledge of the local area and a genuine interest in tourism and culture
• The ability to work flexibly, including unsociable hours on a rota basis
• Strong communication skills and a positive, professional approach to customer service