Service Engineer

Qualifications

Experience

At least minimum 5 years experience in similar capacity.

Experience in mechanical/rotating industry.

Technical Skills

Bachelor’s degree in Mechanical Engineering

Sound knowledge of rotating and process equipment, knowledge of mechanical seals

Vibration Analysis CAT-1 (advantage).

Project Management Skill.

Root Cause Analysis Skill.

People Skills

Ability to effectively communicate both written and spoken in English

Adhere to Smiths and John Crane business policies and values.

Adhere to Republic of Indonesia’s and customer law and regulations.

Adhere to Quality Management System.

Adhere to Health, Safety and Environment procedures and regulations.

Actively participate and contribute in QHSE programs and initiatives, including but not limited to:

• Comply with Safe Working Practices.
• Report any hazardous condition, unsafe action, incident, and accident.
• Comply with applicable Global Standard Operating Procedures.
• Maintain health and safe working environment.
• Participate in 5S and Continues Improvement/Kaizen.

Perform following tasks including but not limited to:

• Maintain service centre facilities, equipment, and tools in clean, tidy, and ready to use condition.
• Update relevant ERP application (SAP, PRISM, Lean Kit) throughout job progresses.
• Receive, identify, and notify superior for incoming/returned product from customer and record it in incoming logbook.
• Place returned product on designated bin and incoming shelves with appropriate identification tag.
• Decontaminate returned product prior stripping and inspection.
• Clean reusable component and segregate against scrapped component.
• Perform Level 2 stripping and inspection of returned product.
• Perform Level 3 stripping and inspection of returned product, initiate failure Root Cause Analysis (RCA) discussion and collaborate with JC engineering and quality function throughout RCA.
• Refurbish, assemble new seal and test in compliance with applicable Global SOP-SAR.
• Properly pack refurbished product in compliance with applicable WI / SOP prior shipment.
• Place ready to ship repaired product in outgoing shelves.
• Record any dispatched of repaired product to customer in outgoing logbook.

Project / Site Work Service / Service Contract, including but not limited to:

• Product repair / installation / troubleshooting / commissioning / performance monitoring and create applicable job report.
• As a supervisor to lead onsite project (LTSA, etc.) in job planning and execution, inventory review and readiness, failure analysis, reliability review and improvement recommendation.
• Collaborate with JC engineering and customer on product failure Root Cause Analysis (RCA) to collect relevant data/evidence at site and prepare RCA report.
• Ensure all relevant technical documents/reports as per contract are punctually submitted to internal and external customer.
• Support commercial team to obtain customer approval on job closure report and invoice supporting documents.
• Ready to support customers on call and regular basis.

Support department/ organization to achieve business unit key performance indicator (KPI).

Support commercial team on technical discussion with customer.

Coach and train junior Service Engineer and Service Technician under his supervision.

Deliver product/trades training to customer.

Promotes John Crane products to customer.

Build and maintain good rapport with customer.

Responsible for supporting the achievement of company aftermarket business objectives: