Director IT Business Operations; Onsite

Director IT Business Operations (Onsite)

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This managing level position is business leader that is responsible for the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). The role oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements, as well as the resolution of problems in technology and business solutions.

This position provides senior leadership with information on trends and legislative changes in healthcare technology and information systems and consults with various departments and IT managers to ensure to ensure general security-physical, infrastructure, network, application controls are in place, and to influence and establish cross‑functional and/or cross‑divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

• Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross‑functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly;
  
  and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.
• Forecasts business’s future technical and operational information needs.
• Partners with Executive Leadership to develop and define the technology strategy.
• Aligns strategic plans with business unit and KPs national and regional strategies.
• Directs the analysis of region‑wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
• Oversees the implementation of cross‑initiative technology or business process integration plans.
• Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives.
• Consults on inter‑ and/or intra‑regional systems and business process activities.
• Provides leadership in the development of cross‑organizational relationships in support of the departments objectives to address business and/or technology issues.
• Consults on the integration of application systems regarding their operational and training implications.
• Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations.
• Negotiates agreements on deliverable due dates, requirements, and resources with leadership.
• Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.
• Oversees the development and implementation of effective resource (for example, associates, vendors, infrastructure) capacity planning, demand management, and workforce planning.
• Develops, tracks, and oversees annual IT staffing, purchasing and operations, and capital budgets.
• Ensures the development, tracking, maintenance, and reporting of performance…