Host, Restaurant​/Food Service, Server​/Wait Staff

Overview

The Host greets, seats and offers a parting comment to all guests, answers the phone and maintains sanitation, safety and cleanliness standards in their work area. The Host processes and packages take-out orders. The Host answers guest’s questions, responds to guest requests and assists servers in clearing plates and re-filling beverages when the restaurant is full and there is another Host or Manager at the front door.

The Host consistently practices all guest acknowledgement requirements.

Reports To:

Restaurant Manager

• Prepares the lobby area for guests’ arrival.
• Opens the door and greets guests as they enter.
• Determines seating preferences and advises guests of waiting time if any.
• Directs guests to waiting areas and maintains an accurate waiting list on a first come, first served basis.
• Notifies guests that their table is ready and guides the guests to the table.
• Distributes menus to each guest at the table.
• Answers the telephone before the third ring and responds to guest inquiries.
• Writes take-out orders from call-in or walk-in guests.
• Processes, packs and collects payment on take-out orders.
• Responds professionally to guest comments and questions.
• Assists servers by re-filling beverages, clearing plates and responding to requests from seated guests.
• Cleans and maintains lobby area.
• Monitors cleanliness of restrooms and level of restroom supplies.
• Opens the door and offers a parting comment to all departing guests.
• Verbally acknowledges all guests encountered in restaurant.
• Follows all health, safety, sanitation and security standards.
• Performs other duties as assigned by the supervisor.

The Host must be well groomed and neatly dressed in a clean uniform. See employee handbook for a complete description of the dress code for the front of the house.

• Physical Actions:
  The Host will be required to engage in the following physical action for up to an eight-hour shift:
  • 45% Standing
  • 45% Walking
  • 5% Reaching
  • 5% Cleaning
• The Host either stands in the lobby area greeting and offering parting comments to guests or walks guests from the waiting area to a table in the dining room. The Host may be required to carry soiled plates and glassware weighing up to 5 pounds or to retrieve supplies from storage shelves weighing up to 10 pounds.
• Environmental Exposure:
  The Host works in the climate controlled environment of the dining rooms, but will occasionally be required to package take-out order in the kitchen resulting in exposure to heat and humidity. The Host works with cleaning chemicals.
• The Host engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Host must work well with limited supervision.

• Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)
• 401(k) retirement plan
• Paid sick leave
• Employee Assistance Plan
• A dynamic and energetic work atmosphere
• Career development