Branch Operations Manager III

Overview

Will Scot (NASDAQ WSC) is a leading provider of innovative flexible workspace and portable storage solutions with 240+ locations across the United States, Canada, and Mexico. We offer competitive pay and benefits, development opportunities, and a commitment to an inclusive and equitable workplace where each person can contribute while being their authentic self. Build your future with us!

Operations

• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable:
  Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
• Manages tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate
• Employs timely and clear communication to all branch employees
• Utilizes internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities
• Oversees cost management through ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources
• Uses forward-looking planning tools and budgets; actively manages costs. Includes all activities necessary to manage/operate a branch
• Ensures timely and accurate work orders, off rent/damage bill, inventory and purchasing compliance
• Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations
• Collaborates with HR and leadership to effectively manage and develop the branch workforce, ensuring recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates a learning environment. Proactively seeks top talent externally to maintain a robust pool of qualified talent
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency

Production

• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conducts work order assessment as required. Conducts fleet physical inventory counts at established frequencies
• Understands the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimized by ensuring work orders for idle fleet are accurate
• Issues and tracks vendor purchase orders
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts
• Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions
• Other duties as assigned

Customer Service

• Utilizes the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities
• Ensures on-time deliveries, returns, relocations and service
• Drives high levels of product quality (First Time Quality)
• Commercial readiness through operations excellence

Requirements:

• High school diploma, GED, or 3 years of applicable experience
• 5 years experience managing one or more direct reports in a service shop/manufacturing/building construction environment OR 2 years of experience with Will Scot
• Experience managing a unit or departmental budget OR 2 years of experience with Will Scot
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple changing priorities in a fast-paced environment

Preferred:

• Experience working with customers
• Experience with , SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets
• Experience in areas including fleet management, logistics, inventory, dispatching, building codes/permitting

• Lead by example through living our values
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused

Disclaimer:
This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

Base Wage Range: $94,800.00-$

All regular Will Scot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

Will Scot provides equal employment opportunities to…