NIGHT SHIFT Helpdesk Technician: Levels I & II

Overnight Helpdesk Technician (On-Site Role)

12:00 AM – 9:00 AM

Grapevine MSP is the Central Valley’s largest managed IT services provider, based in Bakersfield, CA. Founded in 2009 by CEO Joe Gregory, we help businesses of all sizes thrive through smart, secure, and innovative technology. With a team of more than 60 professionals, we provide proactive IT support, cybersecurity, cloud, VoIP solutions, strategic consulting, and 24/7 help desk services. As Microsoft Tier 1 Partners and community supporters, we’re known for a “let’s figure it out” culture, commitment to customer success, and a passion for solving real‑world technology challenges.

During overnight hours you are the front line of defense. You monitor systems, resolve support requests, complete scheduled maintenance, and elevate issues when necessary. Your work directly impacts uptime, security, and client satisfaction.

• System Monitoring – Monitor and maintain the company’s IT systems, networks, and applications to ensure availability and performance during night hours.
• Technical Support – Provide end‑user support, troubleshoot hardware, software, and network connectivity issues, and resolve incidents promptly.
• Incident Management – Log and track all incidents, perform root‑cause analysis, and implement solutions to prevent recurrence.
• Routine Maintenance – Execute scheduled maintenance tasks such as backups, updates, and patch management to ensure system reliability and security.
• Escalation – Escalate complex issues to the appropriate IT staff or third‑party vendors and follow up to ensure timely resolution.
• Documentation – Maintain accurate, up‑to‑date records of IT procedures, incidents, and resolutions.
• User Training – Help users learn new systems, applications, and IT policies to improve proficiency and productivity.
• Security Compliance – Ensure compliance with company IT security policies and procedures and report any security breaches or vulnerabilities.
• Collaboration – Work closely with the day shift IT team to ensure seamless transitions and effective communication of issues and resolutions.

• Qualifications
  • 2+ years of IT support experience (MSP experience strongly preferred)
  • Solid experience with Windows operating systems
  • Hands‑on experience with Active Directory (users, permissions, security groups)
  • Working knowledge of Group Policy
  • Understanding of network fundamentals and security best practices
  • Strong troubleshooting and critical‑thinking skills
  • Ability to prioritize and manage multiple issues independently
  • Professional communication skills and a customer‑first mindset
• Nice to Have
  • Experience with Microsoft 365 and Azure
  • Industry certifications (CompTIA, Microsoft, etc.)
• Why Grapevine MSP?
  • Exposure to diverse client environments and technologies
  • Opportunity to grow technically in a high‑accountability role
  • Supportive team culture with clear expectations
  • A position where your reliability and skill truly matter

• Competitive Pay
• 401(k) Plan with 4% matching contributions
• Health, Dental, and Vision coverage (low‑cost, high‑quality)
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• Coverage for training courses and growth plans
• Team Events and Social Events

Apply today and become the reason our clients never notice a problem.