Manager Ii - Human Resources

Overview

Under the direction of the Director of Human Resources, the Human Resources Manager II provides strategic and operational leadership for the Human Resources function and directly oversees the HR Management team. This role services as a key advisor to the Director of HR and property leadership, ensuring HR initiatives support workforce effectiveness, team member engagement, and organizational performance.

• Provide direct supervision, coaching, and development to the HR Manager and HR team members.
• Recommend modifications to existing practices to the Director of HR and Exec Team based on changing environments or organizational needs
• Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict
• Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication
• Set performance expectations, provide ongoing feedback, and conduct regular evaluations to ensure alignment with department standards and Hard Rock values.
• Oversee the HR Manager’s daily operations, ensuring workload distribution, timely completion of tasks, and consistent application of policies
• Mentor the HR Manager to strengthen leadership capability, strategic decision‑making, and employee relations proficiency.
• Support succession planning and professional development across the HR team
• Oversee the Performance Management process to include annual Performance Appraisals and Performance Action Plans. Assist management when needed in completion of same
• Supervise the HR Managers (Employee Relations and Learning & Development)
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values
• Oversee and ensure high‑quality HR service delivery to managers and team members
• Partner with the Director of HR and senior leadership team to implement talent strategies that support property objectives
• Lead oversight of all complex employee relations matters, providing direction to the HR Manager on investigations, documentation, and corrective action.
• Ensure compliance with federal, state, local, and gaming regulations, including policy development and policy enforcement
• Serve as an escalation point for the HR Manager on sensitive or high‑risk issues
• Oversee HR reporting, compliance documentation, and HRIS accuracy
• Ensure the HR Managers models exemplary behavior and reinforces cultural expectations within their team and across the property
• Guide the L&D team in maintaining accurate records, documentation, and reporting within the LMS and HRIS.
• Support the development of leadership‑training programs and career‑growth initiatives to strengthen the internal talent pipeline.
• Provide leadership, guidance, and operational oversight to the Learning & Development team, ensuring training programs support property goals and Hard Rock brand standards.

• Bachelor’s Degree in Human Resources or relate field required or 7-10 years of progressive leadership experience in Human Resources, including direct management of HR managers or HR supervisors
• HR certifications (PHR, SPHR, SHRM-CP, SHRM-SCP) preferred
• Prior leadership experience in Gaming or hospitality experience strongly preferred
• Equivalent combinations of education, experience, and training may be considered

• Strong leadership ability with proven experience managing and developing HR professionals.
• Excellent interpersonal, oral and written communication skills
• Strong analytical and problem‑solving abilities with a strategic mindset
• High level of organization, accuracy, and attention to detail
• Skilled in conflict resolution, negotiation, and navigating challenging employee relations matters
• Extreme confidentiality and handle sensitive information appropriately
• Be flexible to work varying shifts and time schedules as needed
• Communicate effectively with all levels including executive team
• Manage multiple details and tasks concurrently in a changing…