Manager of Outpatient Practice - Medicine Clinic - MMC

Overview

The Practice Manager is responsible for overseeing the day-to-day operations of the outpatient clinic(s). Their primary role is to ensure the smooth and efficient functioning of the practice by managing administrative tasks, supervising staff, and implementing policies and procedures.

• Recruits, hires, and trains administrative and support staff members, ensuring adequate staffing levels.
• Provides ongoing supervision, performance feedback, and coaching to staff members.
• Monitors clinic performance metrics, identifies areas for improvement, and develops strategies to enhance operational efficiency and effectiveness.
• Monitors patient satisfaction and implements measures to enhance the patient experience.
• Collaborates with administrative leaders to develop strategic plans and goals for the practice.
• Identifies growth opportunities and recommends strategies to expand the practice's patient base and services.
• Oversees the authorization process for medical procedures, tests, and treatments, ensuring timely approval and compliance with insurance requirements.
• Coordinates the referral process for patients requiring specialized care, liaising with specialists and ensuring seamless transitions of care.
• Supervises the appointment scheduling process, ensuring efficient and accurate scheduling of patient appointments.
• Implements and maintains quality assurance programs to monitor and improve the quality of care delivered at the clinics.
• Develops and implements staff schedules, ensuring adequate coverage for all practice activities.
• Conducts regular staff meetings to disseminate information, address concerns, and facilitate collaboration. Fosters a positive work environment by promoting teamwork, professionalism, and open communication among staff members.
• Ensures compliance with all legal, ethical, and regulatory requirements governing the practice.
• Implements and enforces policies and procedures related to patient privacy (HIPAA compliance), medical records management, and data security.
• Maintains accurate and up-to-date documentation, records, and reports as required by regulatory bodies or internal policies.
• Maintains a high standard of customer service, addressing patient inquiries, concerns, and complaints in a timely and professional manner. Responds to patient inquiries, whether in person, over the phone, or via email. Provides information about clinic services, appointment availability, insurance coverage, and general inquiries related to the practice.
• Develops and maintains positive relationships with patients, physicians, and other stakeholders in the community.
• Trains staff on the effective use of technology systems and troubleshoot any issues that arise.
• Collaborates with other healthcare professionals, such as doctors, nurses, and medical assistants, to coordinate patient care.
• Follows established clinic policies, procedures, and protocols to maintain efficient operations and compliance with regulations and standards.
• Other duties as assigned.

• Bachelor's degree in healthcare administration, business management, or a related field;
  Master's degree preferred.
• Proven management experience preferably in healthcare administration in an outpatient or ambulatory care setting. Familiarity with outpatient clinic operations, workflows, and regulatory requirements.
• Or Equivalent combination of higher education and experience.
• Exceptional interpersonal and leadership skills to collaborate with staff, patients, and other stakeholders. Excellent communication skills, both written and verbal, to interact with patients, staff, and physicians.
• Experience in managing staff, including recruitment, training, performance evaluation, and staff development.
• Familiarity with strategic planning processes to set goals and objectives for the outpatient practice.
• Communication
  
  Skills:
  
  The candidate should have excellent telephone skills and be able to effectively communicate with patients and visitors both in person and over the phone. Strong customer service skills are essential for providing a positive experience to patients and addressing inquiries.
• Attention to Detail:
  The candidate should have a keen eye for detail to accurately maintain patient records and accounts. Attention to detail is also important for checking inventory levels, placing orders for supplies, and scheduling equipment service and repairs.
• Multitasking and Time Management:
  The role requires multitasking abilities to handle various responsibilities simultaneously. Prioritizing tasks, keeping providers on schedule, and responding to emergencies in a timely manner is vital.
• Confidentiality:
  Maintaining the confidentiality of medical, personal, and financial information is crucial to protect patient rights and comply with privacy regulations.
• Professionalism:
  The candidate should exhibit a professional demeanor and work ethic, contributing to the overall team effort and accomplishing assigned responsibilities.

Dependent upon assignment,…