Practice Manager - East Niles CHC

Overview

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation. We serve diverse patients across urban, rural, and underserved communities, and we respect patient privacy regardless of immigration status. We look for people who keep the patient as the top priority.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We’d love to hear from you. Please review the job details below and then click “apply.”

Position: Practice Manager

Summary: The Practice Manager, in collaboration with the Associate Director/Chief Administrative Officer, is responsible for the day-to-day operations of one or more health centers, serving as the onsite representative of administration. This role focuses on implementing best practices, managing practice and operational budgets, and supporting culture transformation to improve health outcomes and patient experience. The Practice Manager ensures operational efficiency, manages resources, and drives continuous improvement through staff development, process optimization, and compliance with regulatory standards.

• Oversee daily operations of one large or two practices and/or a specialty patient care program, managing practice and operating budget, appointment scheduling, billing procedures, and Joint Commission environment of care.
• Assign and delegate tasks, conduct huddle meetings, and ensure adherence to Leader Standard of Work. Interview, select, and train new staff, conduct employee reviews, and provide constructive feedback to enhance team performance.
• Work with providers to enhance patient service, address open encounters, and ensure a patient-centered approach to care. Develop and recommend programs to improve office operations, patient retention, and appointment availability.
• Ensure compliance with quality improvement guidelines, local, state, and federal laws, and CSV policies. Collaborate to meet regulatory requirements, including Uniform Data System, FQHC, and HRSA compliance.
• Create, manage, and communicate reference guides, standard work, and policies related to provider staff.
• Maintain an office environment for optimal patient care and customer service.
• Monitor and analyze health center efficiency using reports and dashboards, ensuring timely and accurate reporting of objectives.
• Develop and recommend programs to enhance office operations, patient retentions, and appointment availability.
• Determine and maintain efficient staffing levels, creating monthly work schedules.
• Ensure policies and procedures align with local, state, and federal laws.
• Ensure accurate payroll, review and validate employee timesheets, and manage time-off requests.

• Ensure excellent internal and external customer service, demonstrating professionalism in all interactions with patients, providers, and employees.
• Interpret and validate data findings, applying sound judgment in decision-making and ensuring continuous improvement in health center operations.
• Uphold organizational standards, including predictable attendance, strong organizational skills, and proficiency in computer applications (Excel, Word, Outlook, Teams, EPIC, PDF).
• Serve as a team leader, engaging positively with providers and other stakeholders, and work independently to achieve goals.
• Maintain reliability and punctuality in performing job responsibilities. Perform other duties as assigned by the Chief Administrative Officer.

• One (1) year experience as a Practice Manager or equivalent is required.
• Bachelor’s degree in business or health management from an accredited four-year institution preferred, OR equivalent experience and education in a healthcare setting will be considered.
• Three (3) years supervisory experience in a healthcare setting.
• Proven leadership qualities.
• Adherence to Clinica Sierra Vista’s employee health/immunization requirements or valid exemption request.

Clinica Sierra Vista values human rights, inclusivity, equality, and diversity. We are an equal opportunity employer and strive to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, disability, or other status protected by law.