Patient Access Services Representative I​/II - Temporary - Pre-Service Registration

Patient Access Services Representative I/II - Temporary - Pre-Service Registration

1 day ago
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Job Details:
Kern Medical has been a community cornerstone since its founding in 1867. Today, we are an acute care teaching center with 222 beds, offering the only advanced trauma care between Fresno and Los Angeles. Kern Medical offers a range of primary, specialty, and multi‑specialty services, including high‑risk pregnancy care, inpatient psychiatric services integrated with county mental health programs, and a growing network of outpatient clinics providing personalized patient‑centered wellness care.

Kern Medical cares for 15,500 inpatients and 125,000 clinic patients a year.

Kern Medical strives to recruit the highest quality candidates, resulting in a high‑performance workforce that consistently delivers quality patient care.

Extra‑help employment has a limited term (up to 9 months). Health Benefits coverage may be offered.

Position:
Patient Access Services Representative I/II - Temporary

Compensation: $19.0152 to $26.3602 per hour. This reflects only a portion of the total compensation package for this position. Additional compensation may be available through differentials, incentives, and bonuses.

Job Description:

Under supervision, performs patient access, registration/admitting and financial counseling activities, which may include patient pre‑registration/registration, admitting, patient financial counseling, researching and evaluating federal, state, and commercial insurance funding issues and screening patients for alternative government funding.

The Patient Access Services Representative I is the first level of the Patient Access Services Representative classification series. Incumbents have hospital/healthcare knowledge or experience, and are expected to gain specific knowledge of the importance of patient and insurance demographic information and the availability of payment options. Assignments may be made in registration/admitting, financial counseling, or related patient access areas. This classification is distinguished from Patient Access Services Representative II in that the latter performs more responsible, complex assignments.

Promotion to Patient Access Services Representative II is based upon recommendation of the department head and approval of the Director of Personnel.

• Greets patients, reviews process, and schedules appointments for exam or follow‑up.
• Assembles all data and documents required for complete patient registration, including, but not limited to pre‑admission, admission, pre‑registration, and registration functions; completes all insurance verifications and authorizations.
• Enters all patient demographic information into the hospital’s EHR (Electronic Health Record) system; uses other department applications for eligibility and authorization.
• Assesses patient financial responsibility and collects co‑pays, co‑insurance, out‑of‑pocket, share of cost and/or deductibles at time of admission.
• Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered.
• Interviews patients at the workstation and/or at the bedside to determine possible eligibility for state‑funded programs.
• Obtains and documents funding information from patients and provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre‑registration, registration, or post‑registration as assigned.
• Uses payer resources and websites to explore and assess eligibility; initiates referrals for Medi‑Cal, CMS, CCS, and KMCHP; administers KMC Financial Assistance Policy and Procedures to determine patient eligibility for discounted prices or charity care.
• Works in collaboration with all areas of the revenue cycle to identify and resolve issues and/or barriers.
• Enters a variety of fiscally related information into databases; maintains fiscal records and files.
• Submits and responds to requests for information and inquiries related to patient access processes, policies, and/or…