Clinic Manager

Overview

Clinic Manager (Healthcare)

The Clinic Manager is the operational backbone of our Bakersfield clinic--owning day-to-day clinic flow, team coordination, client experience, scheduling logistics, and administrative performance. This role partners closely with clinical leadership to ensure the clinic runs smoothly, stays compliant, and delivers a high-quality experience for clients and staff.

• Lead daily clinic operations including front desk workflow, scheduling, office coverage, and client check-in/check-out.
• Supervise and coach administrative/front office staff (and other assigned roles), including training, accountability, and performance feedback.
• Maintain clinic readiness: supplies, equipment, office organization, and vendor coordination.
• Coordinate provider schedules, room utilization, and appointment capacity planning to support productivity and access to care.
• Ensure excellent client experience--address escalations professionally and resolve service issues quickly.
• Support documentation and administrative compliance (HIPAA, confidentiality, internal policies, and any applicable program requirements).
• Track and report key clinic metrics (show rates, cancellations, referral volume, scheduling lag, staffing coverage, etc.).
• Partner with HR/Director of Clinical Operations on hiring needs, onboarding, timekeeping, and employee relations support.
• Maintain accurate records and support billing/authorizations workflow as applicable (in partnership with Billing).
• Lead continuous improvement: identify bottlenecks, implement solutions, and standardize processes across the clinic.

• 3+ years of experience in healthcare, behavioral health, or clinic operations (or similar service-based operations).
• 1+ year of supervisory/leadership experience.
• Strong scheduling and operational coordination skills; comfortable managing competing priorities.
• High attention to detail and strong follow-through.
• Proficiency with office systems Microsoft Office and ability to learn Therapy Notes quickly.
• Ability to maintain confidentiality and handle sensitive situations with professionalism.

• Experience in behavioral health, mental health, or community-based services.
• Familiarity with EHR systems and medical/behavioral health scheduling workflows.
• Experience with compliance workflows and audit readiness.
• Bilingual (Spanish/English) a plus (only include if truly job-related for your client population).