Supervisor - Surveillance

Position: SUPERVISOR - SURVEILLANCE
Overview

Responsibilities

The Surveillance Supervisor will be responsible for the supervision of the Surveillance employees in a shiftwork environment. Strong presence in the Surveillance Room will be vital to your management of people and interacting with internal customers while delivering exceptional customer service.

Essential Duties & Responsibilities:

* Fosters a safe and efficient work environment while maintaining an open-door policy.

* A strong presence in the Surveillance Room will be vital to your management of people and interacting with internal customers while delivering exceptional customer service.

* You will maintain awareness of the gaming operation at all times, and plan, organize and direct the overall operation the shift by delegating duties, briefing/monitoring of employees, and overseeing occurrences as they develop.

* You will be accountable for your staff, assisting with hiring, training, evaluations, recognition and development.

* Your strong organizational skills will allow for balancing multiple responsibilities in operational demands and employee engagement.

* You will ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures.

* Lead or facilitate meetings with guidance from more senior staff to discuss audit findings and consulting services with top levels of management.

* Other duties as assigned.

* Lives the Brand.

* This job description reflects the position's essential functions; it does not encompass all of the tasks thatmay be assigned

Qualifications

* A post-secondary education or comparable working experience in related fields with strength in gaming/surveillance areas

* Supervisory experience in the related field of one (1) or more years

* Working knowledge of computer software packages

SKILLS

* Strong leadership and interpersonal skills

* Excellent interpersonal, oral and written communication skills.

* Meticulous, organized and accurate

* Extreme confidentiality.

* Familiarity with a variety of computer systems and applications.

* Be flexible to work varying shifts and time schedules as needed.

* Communicate effectively with all levels of employees and guests.

* Manage multiple details and tasks concurrently in a changing environment.

* Able to work effectively in a team environment.

* Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

* Ability to stand and sit for extended periods of time.

* Ability to walk distances.

* Ability to lift 30 to 40 lbs.

* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

* The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.