Product Support Sales Manager

Overview

The primary responsibility of this role is to support the Product Support Sales Representatives (PSSRs) across all branches in alignment with the organization's strategic objectives, growth initiatives, customer loyalty expectations, and profitability targets within the Machine Division. This position is critical to sustaining and improving key PSSR performance metrics by providing consistent performance assessments, actionable insights, and strategic guidance to PSSR personnel, Branch Managers, and Regional Managers.

Success in this role requires effective collaboration across all levels of the organization. These efforts are essential to enhancing the overall customer experience, strengthening long-term customer relationships, and driving sustained product support sales performance.

This position is open and available across all Quinn Company locations.

Wages

Starting wage will depend on experience and education. $106,504 - $134,289

Responsibilities

KEY PERFORMANCE INDICATORS

* Machine and component rebuild targets

* Product support revenue growth

* Product Support Efficiency (PSE) win dollars and percentage

* Customer Value Agreement (CVA) growth, including Services Commitment 2.0 sales and execution

* Customer digital adoption rates

* Successful execution of marketing initiatives and PSSR incentive programs

* Inspection activity and compliance by PSSRs and Inspectors

ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include, but are not limited to, the following:

* Monitor overall product support performance against established targets for each sales representative, supporting Branch and Regional Managers in performance management and development.

* Utilize data analytics to identify performance gaps and improvement opportunities, and present strategic recommendations to branch leadership and senior management.

* Partner with the Data Analytics team to optimize reporting processes, tools, and overall value of performance insights.

* Lead bi-weekly product support meetings, including the development of presentations that communicate current performance, future goals, and progress toward annual targets.

* Provide input and recommendations to senior leadership on commission plan structure, incentive programs, and overall PSSR sales strategy.

* Support the professional development of PSSRs and ISRs through structured training, coaching, and constructive feedback in collaboration with Branch Managers.

* Oversee product support training initiatives and the rollout of Caterpillar programs, ensuring alignment with customer engagement and relationship strategies.

* Monitor partner meeting schedules and participate as appropriate to reinforce customer engagement and business development.

* Collaborate with Branch Managers to develop and refine territory coverage and sales execution strategies.

* Maintain strong working relationships and effective communication with Product Support and Regional Managers to ensure consistent delivery of customer solutions.

* Partner with Caterpillar representatives to support coverage studies, merchandising initiatives, dealer best practices, and targeted campaigns.

* Build and maintain effective working relationships with Caterpillar field representatives.

* Work with Branch Managers to establish clear expectations, individualized performance goals, and accountability measures for PSSRs.

* Serve as a liaison between the Customer Response Center (CRC), branches, regions, and departmental leaders to ensure consistent and effective use of marketing programs.

* Provide regular weekly performance and progress reports to the Vice President and Senior Vice President of Product Support.

* Travel to branch locations to review performance results, conduct joint customer visits with PSSRs, and assess individual sales capabilities and development needs.

Qualifications

EDUCATION AND/OR EXPERIENCE Bachelor's degree from an accredited four-year university in Business Administration, Sales, Marketing, or a related discipline preferred. A minimum of three years of related experience in Parts, Service, Product Support Sales, and/or Outside Sales is required, or an equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer

#LI-Onsite

Responsibilities KEY PERFORMANCE INDICATORS - Machine and component rebuild targets - Product support revenue growth - Product Support Efficiency (PSE) win dollars and percentage - Customer Value Agreement (CVA) growth, including Services Commitment 2.0 sales and execution - Customer digital adoption rates - Successful execution of marketing initiatives and PSSR incentive programs - Inspection activity and compliance by PSSRs and Inspectors

ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include, but are not limited to, the following:

- Monitor overall product support performance against established targets for each sales representative, supporting Branch and Regional Managers in performance management and…